Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Account Manager
Aartech Canada Inc
Oshawa, ON
09.2021 - Current
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Improved customer retention rates through personalized email marketing strategies.
Bar Manager
Kings Castle Bar & Grill
Ajax, ON
03.2018 - 08.2021
Closed out cash register and prepared cashier report at close of business.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Oversaw maintenance tasks for the restaurant, ensuring a clean and safe environment for patrons at all times.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Route Manager
Molly Maid
Ottawa, ON
02.2015 - 03.2016
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business
Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.