Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Heiser

Mount Shasta

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Personable and charismatic with patient care relationships.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

9
9
years of professional experience

Work History

Receptionist

Gorman Laaw
01.2022 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Requested medical records through Gemini.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.

Dental Assistant Trainee

Rogue Valley Implant Center
03.2018 - 11.2018
  • Assisted dentists with various dental procedures, ensuring a smooth workflow and positive patient experience.
  • Contributed to a clean and safe working environment by following infection control protocols and sterilizing instruments.
  • Provided exceptional chairside assistance during complex restorative procedures, supporting dentist in delivering precise results.
  • Demonstrated adaptability by quickly learning new software systems used within the practice for record-keeping purposes.
  • Supported dentist during oral surgeries, helping to minimize complications and ensure successful outcomes.
  • Streamlined inventory management by organizing supplies, tracking usage, and placing timely orders as needed.
  • Educated patients on proper oral hygiene techniques to promote long-term dental health.
  • Utilized strong interpersonal skills to establish trust with patients from diverse backgrounds, fostering lasting relationships with the practice.
  • Completed thorough pre-operative preparations, setting the stage for efficient dental procedures.
  • Increased patient satisfaction by answering questions and addressing concerns in a timely manner.
  • Enhanced patient comfort by providing gentle and compassionate care during dental procedures.
  • Prepared dental materials such as composite, cement, and impression materials, ensuring accuracy in the application during procedures.
  • Collaborated with the dental team to develop individualized treatment plans for each patient''s specific needs.
  • Prepared dental rooms and materials.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Accurately entered patient clinical data into computer to update charts.
  • Monitored patient comfort and safety during dental procedures.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Staged tray for procedures by arranging dental instruments and equipment.

Front Desk/ Head House Keeper

Strawberry Valley Inn
03.2017 - 07.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Served breakfast to guests in the morning
  • Prepared items for breakfast before end of shift for next morning.
  • Served wine to guests for wine hour after getting them checked in and relaxed upon arrival.
  • Managed and trained new housekeepers creating strong relationships with them so they enjoyed coming to work.
  • Made sure rooms were cleaned and sterile for arriving guests.
  • Checked in and out guests.
  • Made reservations while operating multiple lane phone calls, while managing house keepers, checking in guests, and assisting with laundry.

Head House Keeper

Shasta Inn
03.2017 - 07.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Worked with front desk to respond promptly to all guest requests.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
  • Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced employee turnover rate through skilled recruitment efforts focused on selecting highly motivated individuals passionate about hospitality services.
  • Increased employee performance through effective supervision and training.
  • Served breakfast to guests
  • Would end shift and start my shift doing front desk at Strawberry Valley Inn across the street at the sister hotel that was owned by the same owner.

Night Manager

Burger King
02.2016 - 09.2016
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Managed four employees in delivering smooth, productive night shift operations.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Coordinated vendor and supplier activity for timely delivery of products and services.
  • Monitored compliance with health and safety regulations, reducing potential risks to guests and staff.
  • Increased guest satisfaction, responding swiftly to special requests and ensuring amenities were readily available.

Education

High School Diploma -

North State Independent Study
Redding, CA
06-2015

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Office administration
  • Professional demeanor
  • Staff management
  • Project management
  • Front desk operations
  • Problem-solving
  • Punctual and reliable
  • Microsoft office
  • Leadership
  • Animal Handling

Timeline

Receptionist

Gorman Laaw
01.2022 - 10.2024

Dental Assistant Trainee

Rogue Valley Implant Center
03.2018 - 11.2018

Front Desk/ Head House Keeper

Strawberry Valley Inn
03.2017 - 07.2017

Head House Keeper

Shasta Inn
03.2017 - 07.2017

Night Manager

Burger King
02.2016 - 09.2016

High School Diploma -

North State Independent Study

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Ashley Heiser