Ashley Hedstrom
Prince George,BC
Summary
Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in any situation. Developed strong organizational and problem-solving skills in fast-paced, technical environment. Excel in providing exceptional customer service, seeking to transition into new field where these skills can drive success and innovation.
Overview
2
2
years of professional experience
Work History
Parts Specialist
Subaru Of Prince George
02.2024 - 03.2025
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Assisted customers in finding appropriate parts promptly.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Barista
Starbucks
09.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Administrative Assistant
Spotless Uniforms
11.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Certificate - Intermediate First Aid
St. John Ambulance
Prince George, BC04-2025
High School Diploma -
Prince George Secondary School
Prince George, BC06-2022
Skills
- Data entry
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Dedicated team player
- Verbal communication
- Relationship building
Languages
English
Native or Bilingual
French
Elementary
Awards
Girl Guides Of Canada
Lady Baden-Powell Award
Canada Cord
TRailblazer Gold Award
Timeline
Parts Specialist
Subaru Of Prince George
02.2024 - 03.2025
Barista
Starbucks
09.2023 - 12.2023
Administrative Assistant
Spotless Uniforms
11.2022 - 06.2023
Certificate - Intermediate First Aid
St. John Ambulance
High School Diploma -
Prince George Secondary School
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