Ashley Head
Hamilton,Canada
Summary
Dedicated, punctual, and hardworking professional with a strong desire for personal and professional growth. Possessing excellent collaboration skills and the ability to work independently, I am adept at completing tasks. My diverse range of trades and skills enables me to adapt to various situations and excel in unfamiliar environments. Recently relocated to Canada with a valid working visa, I am enthusiastic about connecting with individuals, embracing personal growth, and immersing myself in the rich Canadian culture.
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Knowledgeable educator with solid foundation in primary education and history of fostering positive learning environment. Successfully implemented diverse teaching strategies to enhance student engagement and understanding. Demonstrated ability in curriculum development and classroom management, ensuring productive and inclusive atmosphere.
Overview
19
19
years of professional experience
Work History
Waiter/Barman
Smith & Western
12.2010 - Current
- Company Overview: This is an American style restaurant
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Primary Teacher
Claremont Primary
09.2021 - 12.2024
- Served as a mentor to new teachers, sharing best practices and offering guidance on effective teaching techniques.
- Created data-driven, learner-centered, friendly and safe environment demonstrating shared responsibility for achievement by coordinating with other teachers.
- Implemented behavior management strategies that fostered a respectful and inclusive classroom environment.
- Established positive relationships with parents through regular communication, fostering a supportive home-school partnership.
- Maintained classroom through discipline, order and personal interactions.
- Improved student reading levels by implementing targeted literacy interventions and progress monitoring.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
- Provided regular feedback to students on progress and assigned grades based on performance.
SEN Teaching Assistant
West Heath School
11.2016 - 09.2018
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Maintained positive attitude and affirmatively communicated with each student.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Interacted physically and verbally with students throughout each day.
- Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefitted all students involved.
Entertainments Manager
Park Resorts Holidays
02.2015 - 11.2017
- This was my first season taking on the responsibilities of management
- I had a hard challenge taking over from the previous manager
- But I managed to jump up 20 places in tell the team scores
- I had the opportunities to manage a team of two
- My role was to make sure that the team and I run a successful entertainment program
- Currently I have just finished my third year, as an entertainments manager
- I had a very successful season finishing joint 6th out of 72 parks
- This season I had more responsibilities like budgets and bigger events, shows, team issues & changes
- Collaborated with talent agents to secure top performers for entertainment events.
- Led cross-functional teams in the planning and delivery of memorable entertainment experiences.
- Oversaw budget management for all aspects of event planning, ensuring cost-effective solutions without compromising quality.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Designed visually appealing stage setups, enhancing the overall atmosphere of events.
Manager/ Cook
Simpson Desert Oasis Roadhouse
01.2014 - 07.2014
- I was a cook at a roadhouse in Bedourie
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Devised seasonal menus using fresh, local ingredients for an ever-changing culinary experience for patrons.
- Coordinated with front-of-house staff to ensure seamless communication and high level of customer service during meal service.
- Created seasonal rotation of dishes, keeping menu fresh and exciting while also highlighting local ingredients.
Assistant Entertainments Manager
Park Resorts Holidays
03.2010 - 11.2013
- Their job of a Team Star carries the following responsibilities strong people skills team work and dedication, and ability to work with all different age groups and types of people
- The job can involve long days and spilt shifts
- Duties range from presenting to running activities such as sports and children’s clubs
- You need to be a team player and have very good communicator skills
- I also managed a team of 6
- So I had to make work rotas, deal with issues within the team
- Adapt to make sure everyone was working as happy efficient and productive as they could
Retail
Odeon
11.2012 - 03.2013
- I worked in a cinema which meant doing a number of jobs
- Contributed to the salon''s success by promoting available services and retail products during consultations.
- Processed payments for rental equipment, recreation activities, and retail sales.
- Maintained tasting room retail area and created merchandise displays.
- Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
Warehouse
Turners
11.2011 - 03.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Catering Assistant
Southview Catering
06.2006 - 02.2010
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
- Oversaw catering orders to verify accuracy and completeness.
- Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
- Maintained cleanliness and order in serving areas, promoting positive dining experience.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Stocked and rotated food items according to expiration dates.
Education
Bachelor of Education - Education
Canterbury Christ Church University
Canterbury UK06-2021
National Diploma - Performing Arts
West Kent College
Tonbridge UK06-2008
12 x GCSE -
TWHS
06.2007
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Primary Teacher
Claremont Primary
09.2021 - 12.2024
SEN Teaching Assistant
West Heath School
11.2016 - 09.2018
Entertainments Manager
Park Resorts Holidays
02.2015 - 11.2017
Manager/ Cook
Simpson Desert Oasis Roadhouse
01.2014 - 07.2014
Retail
Odeon
11.2012 - 03.2013
Warehouse
Turners
11.2011 - 03.2012
Waiter/Barman
Smith & Western
12.2010 - Current
Assistant Entertainments Manager
Park Resorts Holidays
03.2010 - 11.2013
Catering Assistant
Southview Catering
06.2006 - 02.2010
12 x GCSE -
TWHS
Bachelor of Education - Education
Canterbury Christ Church University
National Diploma - Performing Arts
West Kent College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Sports
Travelling
Film and Television
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