Ashley Grundy
Kitchener,Ontario
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Event Coordinator & Owner
Howes Hospitality
03.2023 - Current
- Targeted lead generation for an independent restaurant by leveraging website SEO
- Successfully manage daily influx of leads through proactive engagement via telephone and email communication.
- Worked closely with inquiries to meet event goals, maintain deadlines, and resolve complaints or service issues.
- Successfully upsold event packages to enhance revenue and customer satisfaction
- Analyzing event costs to identify areas of improvement and cost savings.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavours.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Curated event catalogues, and packages considering staffing, kitchen, and menu requirements
- Ongoing development of packages that cater to specific needs, preferences and consumer trends, enhancing customer satisfaction
- Facilitating seamless communication and coordination across all areas of the restaurant
- Providing on-site support during events, addressing unforeseen challenges for smooth execution.
- Reviewed event bills to confirm accuracy and approve payment.
Server & Front of House Manager
Buon Gusto
08.2021 - 03.2023
- Successfully managed front-of-house team ranging from 6 to 15 members, overseeing execution and maintenance of high-quality service
- Assigned server sections, delegated tasks, and actively participated in service recovery
- Seated customers promptly by managing reservations and waitlists skillfully.
- Adeptly addressed guest and in-house issues through constructive feedback and forward-thinking solutions
- Hands-on service management, including cash handling, cash-outs, financial reporting, and closing duties
- Regularly updated management on restaurant needs, issues, and relevant information
- Controlled labour costs through strategic shifting, shift cuts, and staffing optimization, contributing to establishments financial efficiency
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to proper food handling procedures and safety guidelines for guests and team members alike.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained dining area and ambience to provide quality guest experience.
Bartender, Server & Banquet Server
Millcroft Inn & Spa
04.2017 - 06.2020
- Executed service in bartending, a la carte, and banquet server roles
- Demonstrated expertise in food and beverage, providing menu descriptions, recommendations, and navigation assistance
- Created on and off-menu cocktails for servers during dinner service
- Anticipated and accommodated guest needs proactively
- Communicated effectively with team members for smooth service operations
- Analyzed and executed banquet event orders
- Conducted set-up, maintenance, and closing duties for optimal event execution.
- Supported special events through attentive service, adapting quickly to the varying needs of guests or clients.
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Completed requisitions to maintain required stock par levels.
Director of Personal Training
World Gym
08.2014 - 06.2018
- Conducted fitness assessments for gym members to support their fitness goals
- Promoted and sold personal training services to gym members
- Consistently exceeded sales targets, maximizing departmental sales, and setting department sales records
- Designed client intake form and organized formal client files using SOAP notes, SAID principles, and CSEP guidelines
- Provided departmental training in programming, sales, policies and procedures
- Conducted interviews for prospective personal trainers
- Established sales targets, strategies, and marketing techniques
- Developed team and individual meetings addressing success and areas for improvement.
- Demonstrated proper technique for exercises to avoid injuries.
- Conducted regular performance evaluations for personal trainers, identifying areas of strength and areas of improvement and providing targeted coaching.
- Designed specific workout systems for individual clients based on performance ability.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Education
Fitness and Health Promotion Diploma -
Georgian College
Barrie, ON01.2016
High School Diploma -
Erin District High School
Erin, ON01.2012
Skills
- Customer service
- Customer retention
- Communication
- Leadership
- Organization
- Problem-solving
- Strategic planning
- Sales
- Technology proficient
- Task management
- Workplace efficiency
- Decision-Making
Certification
- Food Handlers Certificate
- Plant-Based Sports Nutrition
- IWA Integrative Wellness and Life Coach
- Ace Certified Health Coach
- Can Fit Pro Personal Training Specialist
- Pregnancy & Post-Natal Exercise Programming
- Canadian Red Cross CPR
- Fitness Kickboxing (Levels 1 & 2)
- SmartServe
References
References available upon request
Languages
English
Full Professional
French
Elementary
Timeline
Event Coordinator & Owner
Howes Hospitality
03.2023 - Current
Server & Front of House Manager
Buon Gusto
08.2021 - 03.2023
Bartender, Server & Banquet Server
Millcroft Inn & Spa
04.2017 - 06.2020
Director of Personal Training
World Gym
08.2014 - 06.2018
Fitness and Health Promotion Diploma -
Georgian College
High School Diploma -
Erin District High School
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