Ashley Grenville
North York,ON
Summary
- 7 Years experience in health regulation at the Royal College of Dental Surgeons of Ontario.
- Dedicated Associate with extensive experience identifying concerns, analyzing information and preparing reports.
- Strong communicator focused on delivering outstanding service to the public.
- Detail-oriented investigative skills with a history of strong leadership and conflict mediation.
- Ensured deadlines and critical communications met operational procedures resulting in highly efficient resolution of cases.
- Skilled listener with exceptional analytical, innovative and imaginative problem-solving skills.
- Effective team player with strong organizational skills who possess the ability to handle multiple projects simultaneously with a high degree of accuracy.
- Successfully completed the National Certified Investigator and Inspector Training provided by the Counsel on Licensure Enforcement and Regulation.
Overview
19
19
years of professional experience
Work History
Complaints Associate
Royal College Of Dental Surgeons Of Ontario
01.2020 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Investigative Assistant
Royal College of Dental Surgeons of Ontario
08.2017 - 12.2019
- Utilized advanced research techniques to uncover hidden connections between suspects or persons of interest, contributing to breakthroughs in investigations.
- Assisted in surveillance operations, providing real-time intelligence updates to investigators in the field.
- Conducted background checks to gather valuable information, aiding in case progression.
- Coordinated meetings and interviews, fostering collaboration between investigators and external agencies.
Administrative Assistant
Ontario College of Nurses
02.2017 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Senior Coordinator, Residence Life
York University
05.2012 - 03.2015
- Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
- Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
Coordinator, Residence Life
York University
06.2005 - 05.2012
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Investigator
Royal College of Dental Surgeons of Ontario
12.2023 - Current
- Conducted interviews with witnesses and clients.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Conducted impartial investigations into complaints by employees.
- Carefully documented statements, observations, and evidentiary materials.
- Trained team members on agency processes, court procedures and investigation strategies.
- Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
- Gathered facts from interviews of suspects, witnesses, and complainants.
Education
Master of Arts - Art History
York University
Toronto, ON2011
Diploma - Curatorial Studies in Visual Culture
York University
Toronto, ON2011
Bachelor of Arts - Art History
York University
Toronto, ON2005
Skills
- Case management
- Conflict resolution and problem solving
- Attention to detail
- Report writing
- Team player
- Optimizing processes
- Critical thinking and sound judgment
- Regulatory compliance
- Time management
- Investigation and interviewing
Accomplishments
- National Certified Investigator and Inspector Training: Basic
- Applied Suicide Intervention Training: Living Works
- Safe Talk (suicide awareness): Living Works
- Post-Secondary Violence Threat/Risk Assessment, Level 2: Canadian Centre for Threat Assessment & Trauma Response
- Guiding Circles (career counseling): Aboriginal Human Resource Council
- Mediation and Conflict/Talking Circles: YOUCAN
- Cross Cultural Mental Health: Canadian Mental Health Association
- Mental Health in the Workplace: Canadian Mental Health Association
Timeline
Investigator
Royal College of Dental Surgeons of Ontario
12.2023 - Current
Complaints Associate
Royal College Of Dental Surgeons Of Ontario
01.2020 - 12.2023
Investigative Assistant
Royal College of Dental Surgeons of Ontario
08.2017 - 12.2019
Administrative Assistant
Ontario College of Nurses
02.2017 - 03.2017
Senior Coordinator, Residence Life
York University
05.2012 - 03.2015
Coordinator, Residence Life
York University
06.2005 - 05.2012
Master of Arts - Art History
York University
Diploma - Curatorial Studies in Visual Culture
York University
Bachelor of Arts - Art History
York University
Similar Profiles
MARIAM YACOUBMARIAM YACOUB
QUALITY ASSURANCE ASSESSMENT COORDINATOR at THE COLLEGE OF PHYSICIANS AND SURGEONS OF ONTARIO (CPSO)QUALITY ASSURANCE ASSESSMENT COORDINATOR at THE COLLEGE OF PHYSICIANS AND SURGEONS OF ONTARIO (CPSO)
Amanda Omoregie - CIPP/C, PMPAmanda Omoregie - CIPP/C, PMP
Physician Advisor at College of Physicians and Surgeons of OntarioPhysician Advisor at College of Physicians and Surgeons of Ontario
Sarah Ameen AlSaatiSarah Ameen AlSaati
Clinical Educator at Royal College of Surgeons in Ireland- MUBClinical Educator at Royal College of Surgeons in Ireland- MUB