Ashley Graham
San Diego,CA
Summary
Experienced hospitality professional with a solid background in guest services and event coordination. Proficient in managing reservations, greeting guests, and delivering exceptional customer experiences. Recognized for ability to collaborate with teams and adapt to changing needs. Known for strong organizational skills, excellent communication, and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Hostess/Server
Lidos Italian Foods
04.2022 - Current
- Front of house staff; providing a positive and friendly experience for customers in-restaurant and over the phone
- Controlling the restaurant flow by seating customers in a timely manner and cashing out customers accurately
- Inputting customer orders accurately and giving meal suggestions based on allergies, dietary restrictions, and preferences
- Extensive knowledge of the POS (Aloha) system and training new employees
Cashier/Sales Associate
CVS Health
07.2021 - 01.2022
- Greeting customers into the store and assisting them in location of various products, solving customer issues in person and over the phone including but not limited to returns and coupons/discounts
- Ensuring inventory is up to date and shelves are stocked properly by labels and nearest expiration date at front of shelves and maintaining a clean and organized working and shopping environment
- Meeting store quotas for number of CVS Care pass Memberships signed up ($5/month or $48/yr) with a $10 monthly reward
- Training & skill development of new employees
Crew Member
Cold Stone Creamery
04.2021 - 07.2021
- Creating a fun and welcoming environment for coworkers and customers with a smile and positive attitude
- Knowledge and memorization of the menu and recipe measurements required for all different custom/signature creations, knowledge of the POS system & basic arithmetic for cashiering, and ensuring a clean environment for workers and customers
- Building/decorating cakes, cupcakes, cookie sandwiches, waffle cones, bowls, and waffle chips according to company standard
- Decorating/dipping in chocolate, oreos, sprinkles, etc
- Stocking all cake/cookie creations, toppings, and ice cream flavors
- Important note: change in ownership with less than 24 hour notice to staff therefore resulting in full staff departure
Crew Member
Baskin-Robbins
09.2020 - 04.2021
- Memorizing the extensive menu and all recipes/measurements, stocking all cakes, pies, and quarts in proper section of display freezer, and writing legibly on cakes, pies, pizzas etc
- In an aesthetic manner per customer request
- Creating and building relationships with both new and returning customers by remembering returning/regular customers’ names and exact orders, answering all questions in person and over the phone with proper knowledge, and taking phone orders and online orders as they come in
- Knowledge of the POS system and basic arithmetic, training and skill development of new employees, solving customer issues with grace and ease when problems arise
Education
BA - Psychology
University of California San Diego
La Jolla, CA09.2024
Skills
- Detail-oriented
- Relationship building
- Employee training
- Customer service expertise
- Phone etiquette
- Conflict resolution
- Safe food handling
- Point of sale systems
- Multitasking Abilities
- Upselling
Timeline
Hostess/Server
Lidos Italian Foods
04.2022 - Current
Cashier/Sales Associate
CVS Health
07.2021 - 01.2022
Crew Member
Cold Stone Creamery
04.2021 - 07.2021
Crew Member
Baskin-Robbins
09.2020 - 04.2021
BA - Psychology
University of California San Diego
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