Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Timeline
Generic

ASHLEY GONSALVES

London,ON

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Tim Horton
09.2021 - Current
  • Delivered successful training to more than 70 employees during tenure, educating on successful work processes and productivity strategies.
  • Helped team meet targets by keeping stock levels optimized and coordinating necessary resources to support employees' needs
  • Verified employee performance, checking each job and retraining or disciplining to correct problems
  • Executed cash management duties with POS and shift reports
  • Responded to all customer concerns or issues promptly and professionally
  • Maintained department continuity by working closely with fellow supervisors to manage seamless transitions.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Increased sales performance through effective upselling techniques and staff training initiatives.

Team Member

Tim Horton
09.2020 - 08.2021
  • Kept equipment working properly with regular inspections and maintenance
  • Adapted to operational needs, taking on different roles to support workflow
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Accounts Assistant

Webstag Technologies
06.2019 - 12.2019
  • Reviewed and reconciled accounts for accuracy
  • Administered accounts payable, accounts receivable and billing
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
  • Assisted in preparation of accurate financial reports for senior management decision making.
  • Contributed to budget planning processes by providing detailed expense analysis and forecasting information.

Education

POST GRADUATE CERTIFICATE - BUSINESS MANAGEMENT

Fanshawe College of Applied Arts And Technology
London, ON

Bachelor of Commerce - ACCOUNTING AND FINANCE

St. Andrews College, (University of Mumbai)
Mumbai, India

Skills

  • Supervisory experience
  • Issue and Complaint Resolution
  • Customer-Oriented
  • Inventory control and record keeping
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Strong Analytical and Problem Solving Skills
  • Team-Oriented and Cooperative
  • POS System Operation
  • Schedule Management
  • Inventory Control

Hobbies and Interests

  • Sports – Cricket and volleyball
  • Gaming, travelling and listening to music

Languages

English
Full Professional
Hindi
Full Professional

Certification

Enrolled for IFIC course

Timeline

Shift Supervisor

Tim Horton
09.2021 - Current

Team Member

Tim Horton
09.2020 - 08.2021

Accounts Assistant

Webstag Technologies
06.2019 - 12.2019

POST GRADUATE CERTIFICATE - BUSINESS MANAGEMENT

Fanshawe College of Applied Arts And Technology

Bachelor of Commerce - ACCOUNTING AND FINANCE

St. Andrews College, (University of Mumbai)

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ASHLEY GONSALVES