Ashley Goldsmith
Summary
Highly-motivated professional with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dental Office Administrator
Dr. Karen Lederer
07.2020 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
Dental Office Manager/Dental Administrator
Dr. Esam Shawky's Dental Office
03.2014 - 07.2020
- Dr. Mossop retired and sold his practice to Dr. Shawky, who then appointed me office manager
- In addition to my previous job responsibilities, my new job responsibilities include: employee scheduling, employee payroll, some bookkeeping, employee hiring, continuing to improve all aspects of the dental office, organizing oral surgery days with additional providers, managing all new IPAC procedures, as well as various other responsibilities.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Dental Office Administrator/Dental Assistant
Dr. Stanley Mossop's Dental Office
02.2008 - 02.2014
- Working with AbelDent computer software, entering payments, entering personal cheques and insurance cheques, booking and scheduling of appointments, entering treatment, electronic dental submission (assignment), consultations with patients on various dental procedures, following up with predeterminations and booking treatment, accounts receivable, assisting the dentist with a variety of dental procedures, sterilization or instruments and operatories, ordering of materials and supplies, as well as various jobs and tasks assigned by the dentist.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Dental Assistant/Orthodontic Treatment Coordinator
Dr. Steve Mocrae's Dental Office
01.2000 - 01.2008
- Coordinating all appointments for orthodontic patients, setting up orthodontic instruments and materials for Dentist and Hygienists, submission of orthodontic estimates and claims, orthodontic consults with patients and parents, ordering of orthodontic supplies and materials
- Arranging dental instruments and materials for chair side trays both for the dentist and the hygienists
- Assisted the dentist in four-handed chair side dentistry in a wide range of dental procedures
- Provided compassionate care to patients and educated them in post-procedure care
- Prepared restorative materials and dental cements
- Sterilized instruments, operatories, and chairs using autoclaves and chemical disinfectants to maintain accepted standards
- Pouring and trimming of models for all orthodontic cases, crowns, bridges, nightguards, whitening trays, veneers
- Ordering of materials and supplies
- Worked with AbelDent computer software, entered payments, entering personal and insurance cheques, booking and scheduling of appointments, entering treatment, electronic dental submission (assignment), consultations with patients on various dental procedures.
Education
Medical Terminology Certification
Canadian Red Cross
07.2020
Bachelor of Arts -
Laurentian University
Barrie, ON04.2011
High School Diploma -
St. Joseph's Catholic High School
Barrie, ON06.2003
Skills
- Appointment Scheduling
- Patient Relations
- Schedule Management
- Phone and Email Etiquette
- Decision-Making and Multi-Tasking
- Professional and Courteous
- Work Planning and Prioritization
- Teamwork and Collaboration
- Hiring and Training
- Scheduling and Coordinating
- Computer Skills
- Dental and Medical Terminology
References
References are available upon request
Certification
- Level HCP CPR- Yearly
- IPAC Certified- Refresher Yearly
- WHMIS Certified- Yearly
- Joint Health and Safety Committee Member
Timeline
Dental Office Administrator
Dr. Karen Lederer
07.2020 - Current
Dental Office Manager/Dental Administrator
Dr. Esam Shawky's Dental Office
03.2014 - 07.2020
Dental Office Administrator/Dental Assistant
Dr. Stanley Mossop's Dental Office
02.2008 - 02.2014
Dental Assistant/Orthodontic Treatment Coordinator
Dr. Steve Mocrae's Dental Office
01.2000 - 01.2008
Medical Terminology Certification
Canadian Red Cross
Bachelor of Arts -
Laurentian University
High School Diploma -
St. Joseph's Catholic High School
- Level HCP CPR- Yearly
- IPAC Certified- Refresher Yearly
- WHMIS Certified- Yearly
- Joint Health and Safety Committee Member
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