Ashley Giron
Hacienda Heights
Summary
Highly-motivated employee with desire to take on new challenges. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
In-N-Out Burger
09.2024 - Current
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handles escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responds to customer requests for products, services, and company information.
- Enhances customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintains detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborates with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trains new Customer Service Representatives on company policies, procedures, and best practices.
- Conducts training sessions for new hires, ensuring consistent level of service across team.
Associate
In-N-Out Burger
06.2016 - Current
- Greets customers and takes their orders in a friendly and efficient manner.
- Operates cash registers to process customer payments accurately and efficiently.
- Provides quality customer service by adhering to company policies and procedures.
- Trains new employees on job duties and safe operation of kitchen equipment.
- Demonstrates ability to work under pressure and handle difficult situations with professionalism.
- Boosts customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintains high standards of customer service during high-volume work shifts and fast-paced operations.
- Processes cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Bachelor of Business Administration - Business Administration And Management
Mt San Antonio College
Walnut, CA06-2026
High School Diploma -
Glen A. Wilson High School
Hacienda Heights, CA06-2016
Skills
- Good work ethic
- Problem resolution
- Judgement and Decision-making
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Fast Learner
- Computer proficiency
- Credibility
- Problem-solving
- Time management
Education and Training
true
Timeline
Customer Service Representative
In-N-Out Burger
09.2024 - Current
Associate
In-N-Out Burger
06.2016 - Current
High School Diploma -
Glen A. Wilson High School
Bachelor of Business Administration - Business Administration And Management
Mt San Antonio College
Similar Profiles
Sophia BouviaSophia Bouvia
Associate at In-N-Out BurgerAssociate at In-N-Out Burger
Noah AndersonNoah Anderson
Level 6 Associate at In-N-Out BurgerLevel 6 Associate at In-N-Out Burger
Sawyer KinneySawyer Kinney
In-N-Out Burger Asscociate at In-N-Out BurgerIn-N-Out Burger Asscociate at In-N-Out Burger
Joseph GutierrezJoseph Gutierrez
Associate at In-N-Out BurgerAssociate at In-N-Out Burger
Ralph ViveroRalph Vivero
Code Enforcement Supervisor at City of CommerceCode Enforcement Supervisor at City of Commerce