Ashley Gill
Elk Grove
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Micro Transit Driver
SacRT Flex
12.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Auditor
WIS International Inventory Service
08.2024 - 10.2024
Customer Service Representative
Lumens
10.2023 - 03.2024
- Provided excellent customer support via phone, e-mail and online chat for a luxury online furniture and lighting retailer
- Dealt with logistics companies for freight and parcel orders to ensure on time deliveries and assemblies
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Direct Support Professional
Legacy LLC
04.2023 - 07.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Customer Care Specialist
Tom's Pest Control
11.2024 - 11.2024
- Improved client relationships with effective communication and personalized service.
- Strengthened customer loyalty, maintaining regular follow-ups and personalized service.
- Achieved sales targets, delivering presentations to potential clients and negotiating deals.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Card Services Representative
Direct Express
12.2020 - 03.2021
Donor Relations Specialist
Donor Services Group
10.2016 - 03.2020
Education
High school diploma -
San Juan High School
Citrus Heights, CA08.2007
Skills
- Inside sales
- Personal assistant experience
- Order entry
- Leadership
- Marketing
- Account management
- Research
- Conflict resolution
- Sales
- Schedule coordination
- Customer service
- Customer engagement
- Restaurant experience
- Customer relations skills
- Cash register
- Problem-solving
- Typing
- Dependable and trustworthy
- Organizational skills
- Time management
Certification
- Driver's License
- CPR Certification
Languages
English
Native or Bilingual
Timeline
Micro Transit Driver
SacRT Flex
12.2024 - Current
Customer Care Specialist
Tom's Pest Control
11.2024 - 11.2024
Auditor
WIS International Inventory Service
08.2024 - 10.2024
Customer Service Representative
Lumens
10.2023 - 03.2024
Direct Support Professional
Legacy LLC
04.2023 - 07.2023
Card Services Representative
Direct Express
12.2020 - 03.2021
Donor Relations Specialist
Donor Services Group
10.2016 - 03.2020
High school diploma -
San Juan High School
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