My objective is to obtain a full or part time employment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Olivers Pub
Williams Lake, BC
05.2021 - Current
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Cleaned tables and chairs to prepare dining area for next customers.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Stocked server areas with supplies before, during and after shifts.
General Manager
Fox's Den Bar and Grill
Williams Lake, BC
07.2021 - 09.2022
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Recruited, trained and empowered employees to achieve key performance indicators.
Administered employee discipline through verbal and written warnings.
Trained employees on duties, policies and procedures.
Developed service and sales strategies to improve retention and revenue.
Led employee evaluations with constructive feedback to boost performance.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Tracked monthly sales to generate reports for business development planning.
Bartender Shift Manager
Red Card
Vancouver, BC
01.2014 - 03.2021
Served and Bartended at one of downtowns busiest sports bars.
Handled large sections with multiple turnovers through NFL Sundays, Hockey, White Caps and Rogers Events.
Supervised cleanliness of guest service areas before, during and after service.
Monitored daily checklists and side worksheets to keep other bar staff members on task.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Trained [Number] new bartenders to increase knowledge of drink preparation and upselling techniques.
Alan Odonnell (General Manager) 604-779-1329.
Bartender
Cabana Lounge
Vancouver, BC
01.2018 - 12.2020
Regularly called by the floor managers of Cabana Lounge and Harbour Events Centre to cover shifts while I was experimenting with 9 to 5 life.
Steve Reese (Service Manager) 604-600-9832.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender/Server
Fan Club
Vancouver, BC
01.2014 - 01.2016
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Served and Bartended at a busy event and live music venue on the Granville Strip Christine Fox (Bar Manager) 604-724-7438.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Trained new employees on restaurant procedures and plating techniques.
Head Bartender
Blarney Stone
01.2009 - 01.2013
Served and bartended at one of gastowns busiest hybrid venues.
Fast paced club environment on weekend evenings and sports bar/restaurant style service weekdays and weekend days.
Played an instrumental role in promoting the post renovation venue to not only attract the tourists but local residents as well.
Eddie Emmerman (Owner/Operator) 604-724-4647.
Handled complaints and disputes from customers to promote customer satisfaction.
Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Planned and coordinated special events to boost customer numbers and profits.
Education
CAPALINO UNIVERSITY
North Vancouver, BC
Skills
Beer/Cocktail and spirit knowledge
Speed Bartender
Team player with leadership attributes
Customer development and promotion
Comfortable with extremely high volume
Leadership
Team player
Anticipating guest needs
Proficient in mixology
Extensive spirits knowledge
Cocktail list development
Employee training
Marketing and sales experience
Personal Information
ACTIVITIES , In my spare time I enjoy being outside an active. I play baseball, love hiking and am a accomplished equestrian. I also have studied nutrition and personal training.