Ashley Garcia
Adelanto
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
7
7
years of professional experience
Work History
Store Manager
Hot Topic
Victorville, CA
05.2021 - Current
- Drives sales and creates a high-energy, pop-culture-focused environment by leading team recruitment, training, and development. While maintaining visual merchandising, inventory management, and utilizing data to meet performance goals. Key responsibilities include operational compliance, loss prevention, and fostering a "customer-first" culture.
- Sales Generation: Drive store sales, meet, or exceed company goals by implementing effective sales techniques and merchandising strategies.
- Merchandising: Execute visual merchandising planograms and launch marketing promotions on time.
- Brand Engagement: Utilize social media, community connections, and in-depth pop culture knowledge to drive brand engagement.
- Team Leadership: Recruit, train, and mentor a passionate team to deliver exceptional customer service.
- Operational Excellence: Manage payroll, inventory, and store scheduling while adhering to loss prevention protocols.
- Developed staff scheduling to ensure optimal coverage during peak hours, improving service efficiency.
- Conducted regular performance reviews, establishing clear objectives for continuous employee development.
Proctor/Teacher's Aide
Adelanto Elementary School District
Victorville, CA
11.2018 - 06.2022
- Assisted lead teacher in implementing lesson plans and classroom activities.
- Supported individual student needs, enhancing learning outcomes through personalized attention.
- Collaborated with educators to adapt instructional materials for diverse learning styles.
- Monitored student progress and provided feedback to teachers regarding behavior and engagement.
- Organized classroom resources, maintaining an efficient and conducive learning environment.
- Coordinated small group sessions to reinforce concepts and improve comprehension among students.
- Monitor student behavior on the school campus during breakfast and lunch, recesses, special activities and/or after school.
- Coordinate with school principal or designee/teacher on enforcement of specific school rules and District policies and report any behavior problems, bullying, accidents or exceptional incidents to the designated authority. I write discipline referrals and completes incident reports, when required.
- Encourage and promote consistency and adherence to common safety standards and procedures. Maintain a safe playground environment including performing routine visual inspections of playgrounds and surrounding areas for potential hazards.
- I maintain positive personal relationships with students, parents, and staff members. Support students in their social, emotional and behavioral development.
- Perform basic first aid and assist with student injury or health issues.
Sales Associate
Kohl's
Victorville, CA
10.2020 - 05.2021
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Conducted regular merchandise replenishment, maintaining organized sales floor displays.
- Trained new associates on operational procedures and company policies to enhance team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Arts - Child Development
Barstow Community College
Barstow, CA06-2019
High School Diploma -
Roosevelt School of The Arts
Fresno, CA06-2006
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Coaching and mentoring
- Visual merchandising
- Sales leadership
- Stock management
- Detail-oriented
- Hiring and training
- Shrinkage control
- Merchandise planning
Timeline
Store Manager
Hot Topic
05.2021 - Current
Sales Associate
Kohl's
10.2020 - 05.2021
Proctor/Teacher's Aide
Adelanto Elementary School District
11.2018 - 06.2022
Associate of Arts - Child Development
Barstow Community College
High School Diploma -
Roosevelt School of The Arts