Ashley Gaona
Vacaville
Summary
Motivated customer service executive with background in developing relationships and resolving complex customer issues. Strengths include strong communication skills, problem-solving ability, and commitment to improving customer satisfaction. Previous roles included training team members, implementing customer service initiatives, and fostering positive rapport with clientele.
Overview
12
12
years of professional experience
Work History
Distribution Clerk
Southern Glazer's Wine and Spirits
Fairfield
08.2023 - Current
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Answered phone to take messages or redirect calls to colleagues.
- Inspected cargo for damages prior to shipment and reported any discrepancies accordingly.
- Operated computer systems to enter data related to orders and deliveries.
- Ensured accuracy of shipments by verifying contents against invoices or other documents.
- Scheduled pickups or deliveries based on customer needs while ensuring cost efficiency.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Performed basic administrative tasks such as filing paperwork or generating reports.
- Answered inquiries from customers regarding delivery status or product availability.
Lead Mental Health Technician
National vallejo
Vallejo
11.2016 - 06.2023
- Tracked client movement on and off unit by documenting times and destinations.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Facilitated group therapy sessions focusing on topics such as anger management, substance abuse prevention, and life skills development.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Conducted intake interviews to assess patient needs and determine appropriate care plans.
- Participated in professional development workshops to stay current with mental health practices.
- Supported patients in developing life skills and independence through targeted interventions.
Patient Service Representative (Temp Job)
Pricesimm Auto Group
Vallejo
01.2016 - 10.2016
- Applied HIPAA privacy and security regulations while handling patient information.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Scanned documents into electronic health record system as needed.
- Obtained informed consent and payment documentation from patients and filed in system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Supervisor
Hartstrings
Vacaville
10.2012 - 06.2015
- Trained new employees on company policies and procedures.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Prepared and closed out registered with accurate money handling and documentation of all values.
- Greeted guests and provided friendly customer service.
- Developed customer service standards and trained personnel in customer service procedures.
- Contributed to merchandising ideas at team meetings to increase sales.
- Dealt with customer complaints and rectified product and service issues.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
Education
Some College (No Degree) - Medical Assisting
Intercoast College
Fairfield, CA08-2013
High School Diploma -
Calvine High School
Sacramento, CA06-2006
Skills
- Problem solving
- Route planning
- Time management
- Customer service
- Documentation skills
- Diagnosing malfunctions
- Auditing inventory
- Customer relations
- Safety precautions
- Prioritization
- Work order processing
- Stock organization
- Recordkeeping requirements
- Effective communication
- Warehouse operations
- Team collaboration
- Documenting changes
Timeline
Distribution Clerk
Southern Glazer's Wine and Spirits
08.2023 - Current
Lead Mental Health Technician
National vallejo
11.2016 - 06.2023
Patient Service Representative (Temp Job)
Pricesimm Auto Group
01.2016 - 10.2016
Supervisor
Hartstrings
10.2012 - 06.2015
Some College (No Degree) - Medical Assisting
Intercoast College
High School Diploma -
Calvine High School
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