Ashley Gallegos
Winnetka ,CA
Summary
Dedicated professional with strong time management and exceptional customer service skills. Proven ability to streamline processes and enhance customer satisfaction in high-paced environments.
Overview
6
6
years of professional experience
Work History
Starbucks Barista
Target
10.2020 - Current
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Controlled line and crowd with quick, efficient service.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Front Desk Agent
Hilton Garden Inn
08.2023 - 08.2024
- Assisted in training new staff on front desk procedures and customer service standards.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
El Caballero Country Club Hostess
12.2022 - 08.2023
- Greeted and assisted members with inquiries, ensuring excellent customer service.
- Managed front desk operations, including check-ins, reservations, and member account updates.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Skills
- Time management
- Exceptional customer service
- Hospitality and service expertise
- Adaptive and creative
- Team player
- Multitasking and organization
Timeline
Front Desk Agent
Hilton Garden Inn
08.2023 - 08.2024
Front Desk Agent
El Caballero Country Club Hostess
12.2022 - 08.2023
Starbucks Barista
Target
10.2020 - Current