ASHLEY FLETCHER
Norwood,ON
Summary
Personable and dedicated customer service representative with extensive experience. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Community Care Northumberland
Campbellford, Ontario
09.2025 - Current
- Provide exceptional support to client inquiries through phone calls or e-mail
- Assist in resolving customer complaints with empathy and professionalism
- Managing appointment scheduling for clients seeking services
- Gas reconciliation
- Payroll
- Allocate unallocated money within our software program
- Assist with month-end invoicing
- Maintain accurate records of client interactions and service requests
- Remain calm and professional in stressful circumstances and effectively diffused tense situations
ADMINISTRATIVE/INSTALLATION COORDINATOR
Lifestyle Home Products
01.2022 - 01.2024
- Scheduled and coordinated installation projects with precision and care
- Communicated with clients, technicians, and vendors to ensure seamless service
- Maintained detailed records and resolved scheduling conflicts professionally
- Delivered customer-focused support aligned with safety and company standards
PERSONAL SUPPORT WORKER
Nightingale Nursing Registry LTD
01.2018 - 01.2022
- Provided compassionate care and daily support to patients
- Documented patient conditions and communicated with healthcare teams
- Assisted with medication administration and upheld healthcare protocols
- Maintained a clean, safe, and respectful environment for residents
Education
MEDICAL OFFICE ASSISTANT DIPLOMA -
Trillium College
PERSONAL SUPPORT WORKER -
Loyalist College
Skills
- Reliability & attention to detail
- Strong verbal & written communication
- Independent & collaborative work ethic
- Computer literacy (MS Office, Procura, Accuro)
- Occupational Health and Safety
- WHMIS
- Accessibility for Ontarians with Disabilities Act
- Chain of Transmission and Risk
- Health Care Provider Control
- CPR & First Aid Level C & AED
- Infection Prevention & Control
Certification
- Occupational Health and Safety
- WHMIS
- Accessibility for Ontarians with Disabilities Act
- Chain of Transmission and Risk
- Health Care Provider Control
- CPR & First Aid Level C & AED
- Infection Prevention & Control
Timeline
Customer Service Representative
Community Care Northumberland
09.2025 - Current
ADMINISTRATIVE/INSTALLATION COORDINATOR
Lifestyle Home Products
01.2022 - 01.2024
PERSONAL SUPPORT WORKER
Nightingale Nursing Registry LTD
01.2018 - 01.2022
MEDICAL OFFICE ASSISTANT DIPLOMA -
Trillium College
PERSONAL SUPPORT WORKER -
Loyalist College