Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Finnemore

Edmonton,AB

Summary

Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.

Overview

18
18
years of professional experience

Work History

Auto Claims Adjuster

INTACT
12.2021 - Current
  • Issued payouts to claimants.
  • Documented all findings in concise reports.
  • Negotiated with claimants to settle claims.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Evaluated and investigated auto claims and decided whether insurer should pay claim.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Successfully negotiated settlements with claimants and insurers.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.

Licensing Advisor Team Lead

AMVIC
02.2018 - 12.2021
  • Licensing salespeople and dealerships, opening of new businesses such as garage, repairs, autobody, taking high volume of calls, covering for receptionist, meetings with clients and coordinating meetings for staff and helping with projects to help present, keeping up to date on government and company policies as well as systems and regulations, searches on various databases, training/teaching new members of the team, updating documents and training manuals, managing difficult situations under pressure, teaching other departments about our positions and cross-training in other departments, noting files in depth as merging files, updating forms and documents, investigating suspicious activity with different companies and people, sitting in on meetings with directors under investigation, course training, dealing with sensitive personal information including criminal record checks, joins
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Built and maintained relationships with clients to provide ongoing support.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Produced detailed reports outlining key issues and proposed solutions.

Registry Agent

AMA
07.2014 - 02.2018
  • AHCIP Registration: Alberta Health and Wellness Certified, Basic Registry Certification, Experience with Government Systems (MOVES), Vital Statistics, Alberta Health Care, etc., Knowledgeable in policy and procedures of Service Alberta, CORES Level I Certified, Knowledgeable in business transactions such as Annual Returns, Register Trade names, Partnerships, etc.
  • Proofread documents and made corrective changes to check compliance against registration requirements.
  • Conducted public information research on litigation cases on behalf of clients.
  • Attended all company trainings and seminars in effort to improve overall skills set.
  • Advocated for staff members, helping to identify and resolve conflicts.

Commercial Customer Service Representative

CIBC
06.2010 - 07.2014
  • Frequently responds to customer inquiries, efficiently and properly resolving any questions they may have
  • Attend all customer's service needs on a daily basis, knowledgeable in a wide variety of service expectations
  • The ability to process all types of transactions that would be required of me correctly and efficiently
  • Ability to help customers smoothly through other forms of communication via telephone or email.
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.

Executive Assistant

West Trek Tours
02.2006 - 06.2010
  • Worked in a team environment to promote sales of tours, make travel bookings for customers and process bookings
  • In addition, entering data into the computer system and other administrative tasks
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Facilitated training and onboarding for incoming office staff.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Answered high volume of phone calls and email inquiries.

Education

Health Care Administration

Alberta Health Services
Edmonton, AB

Medical Esthetician - Esthetics

European Institution
Edmonton, AB
01.2019

High School Diploma -

Ross Shepard High School
Edmonton, AB
01.2008

Skills

  • Insurance Regulations Knowledge
  • Damage Assessment
  • Policy Interpretation
  • Bookkeeping
  • Claims Investigation
  • Application Review
  • Problem-Solving Abilities
  • Teamwork and Collaboration
  • Financial Transactions
  • Administrative Leadership
  • Database Management
  • Public Information Research

Languages

English
Full Professional

Timeline

Auto Claims Adjuster

INTACT
12.2021 - Current

Licensing Advisor Team Lead

AMVIC
02.2018 - 12.2021

Registry Agent

AMA
07.2014 - 02.2018

Commercial Customer Service Representative

CIBC
06.2010 - 07.2014

Executive Assistant

West Trek Tours
02.2006 - 06.2010

Health Care Administration

Alberta Health Services

Medical Esthetician - Esthetics

European Institution

High School Diploma -

Ross Shepard High School

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Ashley Finnemore