Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ashley Findlay

Edson,AB

Summary

Versatile Manager with a proven track record at Pet Valu, enhancing customer satisfaction and team performance through effective leadership and customer relationship management. Excelled in inventory management and staff development, demonstrating adaptability and strong communication skills. Achieved significant improvements in operational efficiency and employee engagement, embodying a commitment to excellence and innovation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Pet Valu
01.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Floor Stocker

Independent Grocers
06.2018 - 01.2021
  • Collaborated with team members to achieve department goals, providing support when needed.
  • Increased efficiency of stock replenishment through the use of handheld devices for inventory tracking and communication with management teams.
  • Streamlined inventory management by performing regular inventory checks and updating records.
  • Boosted customer satisfaction with prompt and courteous assistance in locating products.
  • Upheld store''s reputation for excellence by consistently presenting well-organized, visually appealing merchandise displays.
  • Provided excellent customer service, answering questions about products while maintaining a professional demeanor at all times.
  • Picked and packed order items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Barista

Sacred Groundz
04.2016 - 12.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

High School Diploma -

The Learning Connection
Edson, AB
06.2019

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Recruiting and interviewing
  • Inventory management
  • Adaptability and flexibility
  • Multitasking
  • Organizational skills

Languages

English
Native or Bilingual

Certification

  • First Aid Certification
  • Driver's License

Timeline

Manager

Pet Valu
01.2022 - Current

Floor Stocker

Independent Grocers
06.2018 - 01.2021

Barista

Sacred Groundz
04.2016 - 12.2017

High School Diploma -

The Learning Connection

Similar Profiles

CREATE PROFILE
Ashley Findlay