ASHLEY FILIPE
Toronto
Summary
To acquire a position where my skills, integrated experience and knowledge can be effectively utilized and challenged.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Upper Bathurst Animal Clinic
01.2018 - Current
- Answered multi-line phone system, call transferring amongst doctors, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist/Veterinary Assistant
Lennox Animal Hospital
09.2013 - Current
- Proficient in AVImark, creating new clients and patients in the system and managing medical records.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Filling, preparing, and dispensing medications, as well as discharging admitted patients, preparing for x-rays, developing and filing them afterwards
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Cashier/Merchandiser
Perola’s Supermarket
01.2008 - 06.2012
- Received and stored all of the store’s merchandise while taking merchandise counts and re-ordering any necessary products
- Maintained a very friendly personality and a desire to share my knowledge of products in terms that customers can understand, regardless of their product knowledge level
- Handled and assisted with all administrative duties including processing cash transactions, credit card processing, and assisting with any and all general customer issues
Education
Community Service Worker -
Trillium College
01.2013
Skills
- Call management
- Appointment scheduling
- Team collaboration
- Problem solving
- Data entry
- Database management
- Customer service
Languages
English
Full Professional
Timeline
Administrative Assistant
Upper Bathurst Animal Clinic
01.2018 - Current
Receptionist/Veterinary Assistant
Lennox Animal Hospital
09.2013 - Current
Cashier/Merchandiser
Perola’s Supermarket
01.2008 - 06.2012
Community Service Worker -
Trillium College
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