ASHLEY FILIPE
Toronto
Summary
To acquire a position where my skills, integrated experience and knowledge can be effectively utilized and challenged.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Upper Bathurst Animal Clinic
Toronto, ON
01.2018 - Current
- Answered multi-line phone system, call transferring amongst doctors, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist/Veterinary Assistant
Lennox Animal Hospital
Canada
09.2013 - Current
- Proficient in AVImark, creating new clients and patients in the system and managing medical records.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Filling, preparing, and dispensing medications, as well as discharging admitted patients, preparing for x-rays, developing and filing them afterwards
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Cashier/Merchandiser
Perola’s Supermarket
01.2008 - 06.2012
- Received and stored all of the store’s merchandise while taking merchandise counts and re-ordering any necessary products
- Maintained a very friendly personality and a desire to share my knowledge of products in terms that customers can understand, regardless of their product knowledge level
- Handled and assisted with all administrative duties including processing cash transactions, credit card processing, and assisting with any and all general customer issues
Education
Community Service Worker -
Trillium College
01.2013
Skills
- Call management
- Appointment scheduling
- Team collaboration
- Problem solving
- Data entry
- Database management
- Customer service
Languages
English
Full Professional
Timeline
Administrative Assistant
Upper Bathurst Animal Clinic
01.2018 - Current
Receptionist/Veterinary Assistant
Lennox Animal Hospital
09.2013 - Current
Cashier/Merchandiser
Perola’s Supermarket
01.2008 - 06.2012
Community Service Worker -
Trillium College