Ashley Escarraga
Vancouver,BC
Summary
Highly capable, bilingual full-time student with 4+ years; experience in part-time customer service and retail/cashiering work involving stocking, maintaining order, keeping records, assisting customers, and reporting to managers. Motivated, team-oriented, self-accountable, and responsible individual seeking a job that will increase scope of knowledge and leadership skills in the field of customer service, retail industry, and restaurant industries. Passionate about endeavors being pursued and ready to jump into new challenges and opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Street Team Member
Canucks Sports And Entertainement
10.2023 - Current
- Greet fans at entry gates, finding groups celebrating special occasions (birthdays, anniversaries, first games)
- Perform in-seat visits, delivering treats and tokens to enhance fan experience
- Lead intermission games and activities for fans
- Manage Fin's Family Zone and welcome kids, parents, and caretakers to the area
- Report to Street Team Supervisors and Leads
- Help at other fan occasions with line management, 360º camera, and other games and activities for fans
Front Desk Staff
UBC Aquatic Centre
05.2021 - Current
- Complete opening or closing tasks in the facility
- Greet customers and help with any questions regarding the facility, swimming and/or swim course registration
- Provide customer service over the phone and attend to any voice messages
- Responsible for day-pass, membership, and food and merchandise sales
- Perform restocks when necessary, and inventory count weekly
- Maintain constant radio communication with the administrative time, lifeguards, and shift supervisors
Vice President of Marketing
UBC Sororities
02.2023 - 01.2024
- Responsible for creating promotional content for the UBC Sororities website, Instagram, and Pinterest including photoshoots and videoshoots
- Responsible for the design of merchandise, brochures, and promotional tokens
- Responsible for boothing during the University's Clubs Day with the Promotional Team
- Responded to emails about photoshoots, content, and merchandise
- Attended weekly meetings with other Council members to discuss ideas
Cashier
Totto Guyana
06.2016 - 12.2019
- In charge of suggesting products to customers, restocks, sales, cleaning duties, and keeping good communication with manager
Education
Bachelor of Science - Life Sciences, Chemistry, Earth & Env. Science
University of British Columbia
Vancouver, Canada11.2024
Associate of Science - Biology And Chemistry
Marian Academy
Georgetown, Guyana08.2020
Skills
- Marketing knowledge
- Leadership Qualities
- Goal-oriented mindset
- Customer Engagement
- Product and service knowledge
- Effective Communication
- Brand Awareness
- Decision-Making
- Problem-Solving
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- FoodSafe Lvl 1 (May 2023)
- Serving It Right (May 2023)
References
- Christine Saunders: (604) 822-4501
aquatic.centre@ubc.ca
- Zhi Chuen Tan: (778) 997-9092
tanzhichuen.tzc@gmail.com
Timeline
Street Team Member
Canucks Sports And Entertainement
10.2023 - Current
Vice President of Marketing
UBC Sororities
02.2023 - 01.2024
Front Desk Staff
UBC Aquatic Centre
05.2021 - Current
Cashier
Totto Guyana
06.2016 - 12.2019
Bachelor of Science - Life Sciences, Chemistry, Earth & Env. Science
University of British Columbia
Associate of Science - Biology And Chemistry
Marian Academy
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