Ashley M. Ellis
San Jose
Summary
Dynamic administrative professional with a strong background in customer service at Macy's. Proven expertise in scheduling coordination and record keeping, ensuring efficient store operations. Recognized for enhancing guest relations and maintaining a welcoming environment. Adept at task management and team collaboration, committed to delivering exceptional support and service.
Overview
9
9
years of professional experience
Work History
Administrative Assistant / Estee Lauder Consultant
Macy's
San Jose
03.2022 - Current
- Began as a beauty consultant for Estee Lauder; transitioned to administrative assistant.
- Provide behind-the-scenes support for store operations and scheduling
- Maintain organized records and assist with day-to-day store coordination
- Partnered with Facilities and assisted with monthly facility walks
- Onboarding
- Cash Vault
Childcare Teacher
Baptist Temple Early Learning Center
San Antonio
04.2021 - 10.2021
- Supported early childhood educators in supervising and caring for children
- Maintained a safe and welcoming environment for learning and play
Personal Shopper
Amazon Prime Now - Whole Foods
San Jose
09.2020 - 04.2021
- Selected and prepared online grocery orders with speed and accuracy
- Ensured quality control and timely fulfillment for customer satisfaction
Guest Services / Front of House
SusieCakes
San Jose
01.2019 - 07.2020
- Provided warm customer service and managed point-of-sale operations
- Maintained cleanliness and presentation of retail space
Guest Services / Security / Ticketing
California's Great America
Santa Clara
02.2017 - 12.2018
- Started in ticketing, promoted to Guest Services, then transitioned to Security
- Assisted guests with inquiries, resolved issues, and maintained a safe environment
Education
Certificate of Achievement - Fashion Design & Textile Art
Silicon Valley Career Technical Education (SVCTE)
06.2016
High School Diploma -
Branham High School
06.2016
Skills
- Customer Service & Guest Relations
- Microsoft Office
- Record keeping
- Scheduling coordination
- Cash handling
- Front Desk & Administrative
- Task Management & Organization
- Team Collaboration
- Computer Literacy
Timeline
Administrative Assistant / Estee Lauder Consultant
Macy's
03.2022 - Current
Childcare Teacher
Baptist Temple Early Learning Center
04.2021 - 10.2021
Personal Shopper
Amazon Prime Now - Whole Foods
09.2020 - 04.2021
Guest Services / Front of House
SusieCakes
01.2019 - 07.2020
Guest Services / Security / Ticketing
California's Great America
02.2017 - 12.2018
Certificate of Achievement - Fashion Design & Textile Art
Silicon Valley Career Technical Education (SVCTE)
High School Diploma -
Branham High School
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