Ashley Edwards
Toronto
Summary
Energetic, customer-focused professional with 10+ years in sales and service. Skilled in relationship-building, anticipating guest needs, and excelling in high-volume environments. Thrives under pressure, ensuring smooth operations and a welcoming atmosphere.
Overview
10
10
years of professional experience
Work History
Server
Amano Trattoria
04.2022 - 10.2022
- Ensured smooth and efficient service by managing table flow, coordinating meal courses, and proactively addressing guest needs.
- Maintained high standards of presentation by carefully arranging table settings, monitoring food and beverage quality, and enhancing the overall dining atmosphere.
- Engaged with guests in a warm and professional manner, offering insightful menu recommendations, accommodating special requests, and creating a welcoming experience.
Server
Lonestar
06.2015 - 05.2017
- Delivered fast and attentive service by managing table rotations, timing food delivery, and anticipating guest needs for a seamless dining experience.
- Ensured top-quality presentation by upholding restaurant standards in table setup, food plating, and drink preparation while maintaining a lively and inviting atmosphere.
- Provided engaging and personalized guest interactions, confidently recommending menu items, accommodating dietary preferences, and enhancing overall satisfaction.
Business Development Representative
Introhive
05.2024 - Current
- Engaged potential clients through personalized communication and proven ability to access needs accordingly
- Developed strong relationships through strategic outreach, demonstrating excellent interpersonal skills.
- Attended industry events, networking with clients, and handling multiple conversations simultaneously, demonstrated ability to handle a fast-paced setting.
Customer Success Manager
Prophix
06.2022 - 10.2023
- Acted as the primary contact for clients, resolving concerns and ensuring a seamless experience.
- Provided tailored recommendations to enhance customer satisfaction, as well as upsell and cross-sell suggestions.
- Managed multiple client relationships, demonstrating the ability to multitask and prioritize effectively.
Business Development Representative
Airmeet
05.2021 - 06.2022
- Built and maintained relationships with clients, showcasing strong customer service skills.
- Engaged with prospective customers and accessed needs accordingly.
- Assisted with event coordination and promotions.
Business Development Representative
Snipp Interactive
12.2018 - 04.2021
- Managed high-volume outreach, handling multiple customer interactions daily.
- Strengthened client relationships through clear communication and attentiveness.
- Demonstrated strong sales and persuasion skills, aligning with upselling and guest service strategies.
Sales Representative
Rogers
08.2017 - 12.2018
- Delivered excellent customer service in a fast-paced environment, ensuring client satisfaction.
- Won a sales competition as GTA’s top-selling representative, showcasing strong persuasion and communication skills.
- Assisted with team training, contributing to a collaborative work environment.
Education
Bachelor of Arts -
Mcmaster University
Skills
- Customer Service
- POS Systems & Cash Handling
- Upselling & Sales Techniques
- Team Collaboration & Leadership
- Conflict Resolution & Problem-Solving
- Time Management & Multitasking
Timeline
Business Development Representative
Introhive
05.2024 - Current
Customer Success Manager
Prophix
06.2022 - 10.2023
Server
Amano Trattoria
04.2022 - 10.2022
Business Development Representative
Airmeet
05.2021 - 06.2022
Business Development Representative
Snipp Interactive
12.2018 - 04.2021
Sales Representative
Rogers
08.2017 - 12.2018
Server
Lonestar
06.2015 - 05.2017
Bachelor of Arts -
Mcmaster University
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