Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ashley Eason

Kitchener-Waterloo

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative/Sales Representative

TruGreen
04.2024 - 06.2024
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedure
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriate notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document, and retrieve information in call tracking database

Automotive Support Representative

Majorel
05.2023 - 10.2023
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedure
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database

Education

Medical office Assistant -

Trios College
Kitchener, ON
01.2025

GED -

Employment Planning & Counselling Peterborough
Peterborough, ON
01.2016

CannSell -

Employment Planning & Counselling Peterborough
Peterborough, ON
01.2022

Safe Food Handling -

Employment Planning & Counselling Peterborough
Peterborough, ON
01.2016

Smart Serve -

Employment Planning & Counselling Peterborough
Peterborough, ON
01.2016

WHMIS -

Employment Planning & Counselling Peterborough
Peterborough, ON
01.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Professional telephone demeanor

Languages

English
Native or Bilingual

Certification


  • First Aid Certification

Timeline

Customer Service Representative/Sales Representative

TruGreen
04.2024 - 06.2024

Automotive Support Representative

Majorel
05.2023 - 10.2023

GED -

Employment Planning & Counselling Peterborough

CannSell -

Employment Planning & Counselling Peterborough

Safe Food Handling -

Employment Planning & Counselling Peterborough

Smart Serve -

Employment Planning & Counselling Peterborough

WHMIS -

Employment Planning & Counselling Peterborough

Medical office Assistant -

Trios College

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Ashley Eason