Ashley Durette
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management.
Overview
7
7
years of professional experience
Work History
Customer Engagement Ambassador
The Body Shop
07.2024 - Current
- Point person to drive customer experience and sales KPIs for the district.
- Point person to cascade event and new product development information.
- Collaborate with the Learning Academy to brainstorm in store events.
- Responsible for cascading information from the Learning Academy to district peers.
- Create and update tracking spreadsheets using MS Excel.
Assistant Manager
The Body Shop
11.2022 - Current
- Complete regular inventory counts.
- Provide exceptional customer service.
- Monitor cash intake and deposit records.
- Conduct performance evaluations and provided constructive feedback to employees.
- Coach employees on upselling products.
- Support staff with training, guidance and confident leadership.
- Assist and monitor with weekly schedule to ensure smooth operation.
- Explain benefits of skin care products to clients.
Supervisor
Tim Horton's
04.2021 - 07.2022
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Created schedules and made adjustments to align to guest traffic and business needs.
- Performed food preparation.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Esthetician
Absolute Spa
05.2017 - 12.2018
- Provided clients with knowledge of all cosmetic services being provided.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Analyzed skin condition and made appropriate product recommendations.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Education
Certificate - Esthetics
Blanch Macdonald
Vancouver, BC06.2016
Skills
- Product and service knowledge
- Employee Scheduling
- Employee Performance Evaluations
- Orientation and training
- Customer rapport
- Recruitment and hiring
- Industry Expertise
- Collaborative team work
Timeline
Customer Engagement Ambassador
The Body Shop
07.2024 - Current
Assistant Manager
The Body Shop
11.2022 - Current
Supervisor
Tim Horton's
04.2021 - 07.2022
Esthetician
Absolute Spa
05.2017 - 12.2018
Certificate - Esthetics
Blanch Macdonald
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