Ashley Duncan
Oakville,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Moving to the Ottawa area - July 2024
Overview
5
5
years of professional experience
Work History
Surgery Coordinator
Lakeshore Animal Health Partners
02.2023 - Current
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Managed inventory of surgical supplies, minimizing waste and ensuring availability of necessary items during procedures.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
Animal Care Attendant/Receptionist
Cabbagetown Pet Clinic
08.2021 - 01.2023
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Restrained animals safely during exams and procedures.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Fear Free Certified
- Provided support to grieving pet owners, offering compassionate guidance on end-of-life care decisions and available resources.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Assessed incoming animals'' behavior and health status to determine appropriate placement within the facility or referral to specialized services when necessary.
Surgery Assistant
Toronto Animal Health Partners
08.2019 - 08.2021
- Increased efficiency in the operating room by maintaining inventory levels and ensuring timely replenishment of supplies.
- Improved surgical outcomes by anticipating surgeon needs and providing prompt assistance during operations.
- Played an integral role in emergency situations, remaining calm under pressure while rapidly responding to the needs of both patients and surgeons.
- Streamlined operating room processes with effective communication among the entire surgical team.
- Fostered a positive work environment within the surgical team through strong collaboration and open communication.
- Reduced risk of infection through rigorous sterilization protocols for all surgical tools and equipment.
Education
No Degree - Pre-Health Sciences
Niagara College
Welland, ONHigh School Diploma -
East York Collegiate Institute
East York, ON06.2017
Skills
- Patient check-in
- Patient coordination
- Office Administration
- Insurance Verification
- Post Operative Care
- Procedure Preparation
- Medical Coding
- Following up with patients
- Facility coordinating
- Maintaining confidentiality
- Obtaining authorizations
- Educating patients
Languages
English
Native or Bilingual
Timeline
Surgery Coordinator
Lakeshore Animal Health Partners
02.2023 - Current
Animal Care Attendant/Receptionist
Cabbagetown Pet Clinic
08.2021 - 01.2023
Surgery Assistant
Toronto Animal Health Partners
08.2019 - 08.2021
No Degree - Pre-Health Sciences
Niagara College
High School Diploma -
East York Collegiate Institute
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