Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ASHLEY Downey

Vacaville,CA

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Career Services Coordinator, Operations Assistant

Blake Austin College
03.2021 - Current
  • Worked with team to continuously improve career and placement opportunities for students
  • Connected with business and recruiters to build relationships and increase opportunities for students
  • Developed and deepened connections with health organizations such as Kaiser, Dignity Health, and Sutter Health influencing Externship program
  • Developed career and education plans based on individual needs
  • Introduced special outreach programs to department chair in an effort to increase the institution's interest in community service
  • Instructed MA classes, Planned, implemented, monitored, and assessed classroom instructional programs.
  • Assisted operations manager with planning of routine operations and special projects.
  • Managed day-to-day department operations with effective workflow coordination.
  • Provided administrative support with accurate document preparation and data entry.
  • Collaborated with other departments to foster smooth operation of daily processes.

Assistant Manager

Jockey
11.2018 - 02.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Certified Medical Assistant

Pacific Pain Institute
06.2015 - 10.2017
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.

Certified Medical Assistant

Feather River Hospital
01.2011 - 05.2014
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collection of various specimens
  • Performed routine tests such as UA, HBA1C, pregnancy test, flu, strep and covid
  • Recorded blood pressure, temperature, pulse, and respiration
  • Administering injections
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained overall cleanliness, kept facility stocked with necessary supplies, equipment, and instruments
  • Prior Authorization, referral, and patient scheduling
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.

Education

Associate of Science -

California Coast University
Santa Ana, CA
01.2027

Certificate - Medical Assistant Program

American Career College
Anaheim, CA
2011

Skills

  • Certified Medical Assistant
  • Medical Assistant Instructor
  • Education planning
  • Analytical and critical thinking
  • Interview techniques
  • Career mentoring
  • Job search strategies
  • Microsoft Word
  • Excel
  • PowerPoint
  • Cerner/Epic
  • EMR / EHR
  • Medical office administration
  • Patient Assessments
  • CPR & BLS
  • Career Counseling
  • Interview Coaching
  • Employer Relations
  • Problem-solving skills
  • Organizational abilities
  • Professional ethics
  • Confidentiality Practices
  • Program Development
  • Career Development
  • Critical thinking abilities
  • Patient Care Coordination
  • Medical coding familiarity
  • Vital signs monitoring
  • HIPAA Compliance
  • Direct Patient Care
  • Maintaining confidentiality
  • Clinical Documentation
  • Specimen collection and processing
  • Respiratory therapy functions
  • Vital Sign Monitoring
  • Sterilization techniques
  • Patient Scheduling
  • Data Entry
  • Immunization Administration
  • Professional Bedside Manner
  • OB/GYN procedures

Accomplishments

  • Student Progress Conferences - Conducted conferences with administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development.
  • Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Recognized for going above and beyond the call of duty.

Certification

  • Certified Medical Assistant, CCBMA

Expires 02/2028

  • Certificate of Completion FERPA 201: Data sharing completed 3/11/2024
  • CPR Basic Life Support, American Heart Association

Expires 06/2025


Timeline

Career Services Coordinator, Operations Assistant

Blake Austin College
03.2021 - Current

Assistant Manager

Jockey
11.2018 - 02.2021

Certified Medical Assistant

Pacific Pain Institute
06.2015 - 10.2017

Certified Medical Assistant

Feather River Hospital
01.2011 - 05.2014

Associate of Science -

California Coast University

Certificate - Medical Assistant Program

American Career College

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ASHLEY Downey