ASHLEY DOWD
Vancouver,BC
Summary
A highly skilled professional with extensive experience in both human resources and the food and beverage industry, seeking to contribute to the success within the company. Known for my ability to manage teams, streamline operations, and enhance customer satisfaction. My background in human resources has honed my leadership, conflict resolution, and training abilities, while my deep understanding of food and beverage service ensures top-tier guest experiences. I bring a passion for hospitality, a dedication to excellence, and delivering results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Human Resource Manager/Health & Safety
Langara Fishing Lodge
Vancouver, British Columbia
04.2021 - Current
- Oversee HR functions for a remote fishing lodge, including recruitment, onboarding, employee relations, and compliance with employment laws
- Develop and implement HR policies and procedures to improve operational efficiency and employee satisfaction
- Manage a diverse workforce, providing guidance on conflict resolution, performance management, and professional development
- Conduct training sessions on workplace safety, company policies, and customer service standards
- Coordinate with department heads to address staffing needs and implement retention strategies
- Lead initiatives to enhance workplace culture, resulting in improved employee morale and reduced turnover rates.
Fine Dining Server
Nightingale Hawkworth
Vancouver, British Columbia
03.2018 - 03.2021
- Greeted guests upon arrival and escorted them to their assigned tables.
- Contributed to the development of new menu items and service protocols.
- Matched wines with menu items and guest preferences.
- Trained new employees to perform duties.
Bartender/Shift Supervisor
Cactus Club Café
Vancouver, British Columbia
02.2012 - 10.2017
- Supervise and manage bar operations during assigned shifts, ensuring excellent customer service and adherence to safety standards
- Mix and serve beverages to guests in a fast-paced environment, maintaining a high level of accuracy and professionalism
- Train and mentor new bar staff, fostering a team-oriented and customer-focused work environment
- Handle customer inquiries and complaints promptly and effectively, ensuring guest satisfaction
- Maintain inventory and stock levels, conducting regular audits and placing orders as necessary
- Oversee cash handling procedures, ensuring accurate transaction processing and reconciling daily sales.
Education
Hair Diploma -
Blanche MacDonald
Vancouver04-2011
Skills
- Human resource management
- Health & safety
- Recruitment
- Onboarding
- Employee relations
- Compliance with employment laws
- HR policies and procedures
- Conflict resolution
- Performance management
- Professional development
- Training
- Workplace safety
- Company policies
- Customer service standards
- Staffing
- Retention strategies
- General operations management
- Sales
- Client relationship management
- Complaint handling
- Shift supervision
- Beverage mixing and serving
- Team management
- Customer inquiries and complaints handling
- Inventory management
- Cash handling
- Makeup and hair
- OFA 3/ AED & CPR
- Excel level 1 & 2
- Conflict resolution mediation
References
Available on request
Timeline
Human Resource Manager/Health & Safety
Langara Fishing Lodge
04.2021 - Current
Fine Dining Server
Nightingale Hawkworth
03.2018 - 03.2021
Bartender/Shift Supervisor
Cactus Club Café
02.2012 - 10.2017
Hair Diploma -
Blanche MacDonald
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