Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Dooley

Lakewood

Summary

Results-driven professional with extensive expertise in investigations, crisis response, and behavioral analysis. Proven track record in conducting thorough fact-finding investigations, managing confidential records, and effectively communicating with diverse populations. Strong ability to apply critical thinking in high-pressure situations while managing multiple priorities. Background includes executive support and administrative coordination within regulated environments.

Overview

23
23
years of professional experience

Work History

Claims Representative

AAA Insurance
Gardena
01.2024 - Current

Hours per week: 40

Supervisor: Contact information available upon request.

  • Conducted thorough investigations via phone to assess liability and damages.
  • Obtained statements from insureds, claimants, and witnesses to facilitate claim resolution.
  • Negotiated settlements within authority limits while ensuring compliance with regulations.
  • Interpreted complex coverage issues and communicated clearly with various stakeholders.
  • Managed total salvage processes to optimize recovery and mitigate losses.

Behavior Interventionist (Part-Time)

Cross Country Education
Woodland Hills
10.2002 - Current

Hours per week: 20

Supervisor: Contact information available upon request.

  • Collaborated with educators to implement behavior treatment plans for individuals.
  • Provided one-on-one instruction while employing conflict resolution strategies during crises.
  • Tracked and reported individual progress; adapted strategies to ensure developmental success.

Administrative Assistant III / Program Coordinator

UCLA Health
Westwood
12.2019 - 03.2022

Hours per week: 40

Supervisor: Contact information available upon request.

  • Provided comprehensive administrative support for prestigious fellowship and residency programs.
  • Managed front-office logistics including scheduling high-level meetings and verifying insurance.
  • Maintained confidential records to ensure compliance and accessibility.
  • Coordinated operational management tasks to enhance program efficiency.

Education

Bachelor of Arts - Psychology

University of Massachusetts (UMASS Global)
Remote
12.2025

Associate of Arts - Psychology

Cypress College
Cypress, CA
06.2014

Skills

  • Investigative analysis and information gathering
  • Crisis intervention and behavioral analysis
  • Written and oral communication
  • Critical thinking and problem solving
  • Confidential record management
  • Compliance and policy adherence
  • Conflict resolution and de-escalation
  • Organizational coordination

Languages

English
Native/ Bilingual

Timeline

Claims Representative

AAA Insurance
01.2024 - Current

Administrative Assistant III / Program Coordinator

UCLA Health
12.2019 - 03.2022

Behavior Interventionist (Part-Time)

Cross Country Education
10.2002 - Current

Bachelor of Arts - Psychology

University of Massachusetts (UMASS Global)

Associate of Arts - Psychology

Cypress College
Ashley Dooley