Ashley Donaldson

Lead the entire Dealer & Contractor Support Department, overseeing all accounts, team operations, and cross-functional coordination to deliver exceptional partner experiences.

• Direct all dealer and contractor support operations, serving as the primary point of contact for account requests, issues, and customizations.
  Manage and mentor the estimating team aligned with dealer accounts, ensuring accuracy, timeliness, and efficient project coordination.
• Oversee relationships with all product dealers and contractors, maintaining high satisfaction and resolving escalated concerns.
• Coordinate cross-functional communication across sales, operations, and estimating to streamline workflows and improve internal processes.
• Identify, implement, and refine processes to optimize departmental performance and enhance the overall partner experience.

• Guided team members in prioritizing tasks to align with project objectives.
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Successfully kept our team organized and on track
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Improved operations and exceeded goals through consistent hard work and dedication.

• Trained new staff using the brands core values, and systems & procedures. Coached all staff to uphold the company's structure.
• Cultivated warm relationships with regular guests.
• Served many guests while making all servers drinks successfully
• Resolved guest and employee complaints to maintain complete guest satisfaction and workforce effectiveness.
• Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals and walk-in business.
• Carried out managerial duties opening the back office.

• Monitored and reported trainee progress, introducing new learning tools to address individual needs..
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Shared knowledge of menu items and flavour profiles, enabling guests to make personal decisions.

• Provided students with constructive, encouraging and corrective feedback.
• Created dynamic learning environment that valued instructor and student interaction.
• Helped students develop organizational, time management and study skills.

• Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.
• Performed choreographed songs and dances with precision and enthusiasm.
• Adhered to basic scripts while utilizing strategic improvisation during performances and while interacting with guests.
• Assessed spectator engagement to adjust energy levels and identify individuals to interact with or recruit for participation in shows.

• Executed record filing system to improve document organization and management.
• Wrote/Edited daily show synopsis' to improve accuracy of language, flow and readability.
• Provided clerical support, addressing routine and special requirements.