Ashley D'Innocenzo
Peterborough
Summary
Dedicated and detail-oriented utility professional with over 14 years of experience in project planning, scheduling, leadership and customer support within the energy sector. Proven expertise in coordinating large-scale utility projects, supervising teams, ensuring regulatory compliance, and optimizing resource allocation. Skilled in problem solving, stakeholder communication, and delivering results under tight deadlines. Strong leader with a track record of improving processes, driving efficiency, and supporting organizational goals.
Overview
10
10
years of professional experience
Work History
Senior Planning Technician
Hydro One Networks
08.2022 - Current
- Review, plan, and prioritize all project and program work within the zone, ensuring efficient scheduling and execution.
- Dispatch projects to appropriate work centres while monitoring workload distribution and resource allocation.
- Track and validate project spending, ensuring billable work accuracy.
- Lead and supervise a team of planning technicians, fostering collaboration and high performance.
- Provide daily problem-solving to ensure projects remain on schedule and aligned with organizational goals.
Distribution Planning Technician
Hydro One Networks
01.2022 - 08.2022
- Supported preparation of plans, schedules, and work programs across multiple zone work groups.
- Converted large-scale zone work plans into location-specific executable assignments.
- Established project milestones, monitored progress, and adjusted timelines throughout project lifecycles.
Lines Customer Support Clerk
Hydro One Networks
06.2021 - 01.2022
- Coordinated work scheduling, monitoring, and dispatch for provincial lines and design teams.
- Communicated with external customers and contractors to ensure compliance with commercial contracts, OEB requirements, and internal performance targets.
- Clarified service details and processes to customers and contractors to support efficient service delivery.
Billing Integration Specialist
Peterborough Utilities Group
02.2016 - 06.2021
- Led data integration efforts to ensure accuracy in utility customer accounts while meeting regulatory standards.
- Successfully executed large-scale projects, including commercial and multi-residential water metering, meeting milestones and completing ahead of schedule.
- Collaborated with development teams to identify and correct systematic errors during the PDI to Hydro One LD project.
- Directed internal training initiatives for new processes, ensuring smooth adoption across teams.
Education
Teacher and Trainer of Adults Certificate -
Fleming College
01.2021
Essentials of Project Management Certificate - undefined
Project Management Institute
01.2017
Hospital Ward Secretary Certificate - undefined
Fleming College
01.2009
Customs Administration Diploma - undefined
Fleming College
01.2007
Skills
- Project Planning & Scheduling
- SAP & Systems Integration
- Regulatory Compliance & Auditing
- Team Leadership & Supervision
- Budget Monitoring & Cost Control
- Customer Service & Issue Resolution
- Workload Prioritization & Resource Allocation
- Problem Solving & Process Improvement
- Project management
Other Experience
- Scheduling Coordinator | Ross Memorial Hospital | Jan 2014 – May 2014
- Cashier & Clerk | Peterborough Utilities Group | Jan 2013 – Apr 2013
- Lines Office Clerk | Hydro One | Aug 2012 – Dec 2012
- Customs Analyst | General Motors Canada | Dec 2009 – Jun 2012
Timeline
Senior Planning Technician
Hydro One Networks
08.2022 - Current
Distribution Planning Technician
Hydro One Networks
01.2022 - 08.2022
Lines Customer Support Clerk
Hydro One Networks
06.2021 - 01.2022
Billing Integration Specialist
Peterborough Utilities Group
02.2016 - 06.2021
Essentials of Project Management Certificate - undefined
Project Management Institute
Hospital Ward Secretary Certificate - undefined
Fleming College
Customs Administration Diploma - undefined
Fleming College
Teacher and Trainer of Adults Certificate -
Fleming College