Sophia Diaz Villalobos
Novato
Summary
Dedicated customer service professional with extensive experience in retail and client services. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented individual with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Crew Member
Crumbl Cookies
05.2024 - 06.2025
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Program Leader
Bay Area Community Services
06.2023 - 06.2024
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
- Maintained a safe and nurturing environment for children, emphasizing social-emotional growth through age-appropriate activities.
Caregiver, Special Needs
Megan Olsen
07.2022 - 05.2023
- Built a strong relationship with my client to deliver emotional support and companionship.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
Restaurant Hostess
BOCA
11.2021 - 05.2022
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Checked in with servers to confirm preparedness before seating customers.
Sales Associate
Banana Republic Factory Store
11.2020 - 10.2021
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
San Marin High School
Novato, CA06.2022
Associate of Arts - Economics
College of Marin
Kentfield, CA05-2025
Skills
- Bilingual
- Customer Service
- Child Supervision
- Problem-solving
- Social Skills
- Client Requirements
- Personal Care Assistance
- Attention to detail
Timeline
Crew Member
Crumbl Cookies
05.2024 - 06.2025
Program Leader
Bay Area Community Services
06.2023 - 06.2024
Caregiver, Special Needs
Megan Olsen
07.2022 - 05.2023
Restaurant Hostess
BOCA
11.2021 - 05.2022
Sales Associate
Banana Republic Factory Store
11.2020 - 10.2021
High School Diploma -
San Marin High School
Associate of Arts - Economics
College of Marin
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