Ashley Diaz
Los Angeles
Summary
Dynamic customer service leader with proven success at Porto’s Bakery & Cafe, excelling in sales training and enhancing customer satisfaction. Bilingual in English and Spanish, I leverage strong organizational abilities and troubleshooting skills to resolve inquiries efficiently, ensuring a seamless online ordering experience and fostering lasting customer relationships.
Overview
8
8
years of professional experience
Work History
Lead
Porto’s Bakery & Cafe
Los Angeles
03.2021 - Current
- Worked effectively in team environments to make the workplace more productive.
- Assisted with the training of new sales associates.
- Assisted customers with online ordering inquiries or problems.
- Listened to customer needs to identify and recommend best products and services.
- Managed inventory levels by placing orders as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Office Depot
Los Angeles
06.2018 - 08.2018
- Go-backs
- Providing customer service
- Unpackaging products and stocking on shelves
- Cleaning store merchandise
- Conducted daily inventory of stock, restocking shelves as needed.
- Stocked supplies such as soap, toilet paper and paper towels.
- Performed light housekeeping duties such as vacuuming floors or dusting shelves.
Student Election Worker
Registrar-Recorder Los Angeles County Clerk
Los Angeles
05.2018 - 05.2018
- Identifying names of people who voted in county election
Customer Service Representative
Walgreens
Los Angeles
11.2017 - 02.2018
- Go-backs
- Checking expiration dates
- Providing customer service
- Unpackaging products and stocking on shelves
- Conducted daily inventory of stock, restocking shelves as needed.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Restocked shelves with cleaning supplies after each shift.
- Stocked supplies such as soap, toilet paper and paper towels.
- Organized storage closets in order to keep items easily accessible.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
Education
High School - Los Angeles, CA
Felecitas & Gonzalo Mendez High School
Los Angeles, CA01.2020
Skills
- Work ethic
- Public speaking and planning
- Typing proficiency
- Computer literacy
- Packaging expertise
- Troubleshooting skills
- Organizational abilities
- Bilingual communication (English/Spanish)
- Online order processing
- Sales training
- Customer relationship management
- Leadership
Custom
References upon request
Timeline
Lead
Porto’s Bakery & Cafe
03.2021 - Current
Customer Service Representative
Office Depot
06.2018 - 08.2018
Student Election Worker
Registrar-Recorder Los Angeles County Clerk
05.2018 - 05.2018
Customer Service Representative
Walgreens
11.2017 - 02.2018
High School - Los Angeles, CA
Felecitas & Gonzalo Mendez High School
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