Ashley Cullum
East Gwillimbury,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Director of Quality and Training - International
Nibav Home Lifts
11.2022 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
Executive Assistant
Nibav Home Lifts
08.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Arranged domestic and international travel plans and itineraries.
- Attended meetings, took notes and tracked action items.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Birth and Postpartum Doula
Baby of Mine
01.2019 - 08.2022
- Educated patients on breastfeeding and provided lactation support.
- Assisted with postpartum care and provided guidance on postpartum recovery.
- Assisted in delivery of pregnancies in hospital/home environment.
- Counseled patients and families on reproductive health and contraception.
- Taught childbirth preparation classes to expectant parents.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained patient records and documentation.
Admin Assistant
Magnum Attachments
03.2017 - 03.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Sacred Heart Catholic High School
Newmarket, ON06.2003
Skills
- Attention to Detail
- Planning and Coordination
- Flexible and Adaptable
- Training and Development
- Dependable and Responsible
- Self-Motivated
- Excellent Communication
- Teamwork and Collaboration
- Decision-Making
Timeline
Director of Quality and Training - International
Nibav Home Lifts
11.2022 - Current
Executive Assistant
Nibav Home Lifts
08.2022 - Current
Birth and Postpartum Doula
Baby of Mine
01.2019 - 08.2022
Admin Assistant
Magnum Attachments
03.2017 - 03.2019
High School Diploma -
Sacred Heart Catholic High School
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