Ashley Cruz
Los Angeles,CA
Summary
Experienced Property Manager with over 17 years of proven success in Property Management, staff training, and supporting sister properties. Highly skilled at fostering strong relationships with key decision-makers, clients, and team members to drive company objectives. Eager to apply my expertise and experience to new professional challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
Garden Communities
02.2012 - Current
- Managed properties near CSUN in Northridge, overseeing a portfolio that grew from 125 to 248 units. Maintained a consistent 4.5+ star rating, ensuring high levels of resident satisfaction.
- Recognized for creative and effective marketing strategies that drove engagement and interest.
- Trained and mentored staff, starting with leasing agents and helping them advance to property manager roles.
- Led hiring efforts, managed employee performance, and ensured smooth operations across multiple teams while navigating high-demand leasing periods.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Reviewed income, assets, and expenses to ensure qualification criteria were met.
- Collaborated with legal counsel to address tenant disputes and attended court hearings for stipulations, evictions, monetary judgments, and lockouts.
- Managed maintenance concerns promptly and ensured timely resolution of issues to maintain property standards.
- Coordinated with city inspections and addressed compliance requirements to meet regulatory standards and avoid penalties.
Property Manager
Sunrise Management
10.2010 - 01.2012
- Managed 100+ units at a property under foreclosure, previously known for high crime rates, significant pest issues, and a lack of trust between residents and management. Successfully turned the community around by encouraging resident compliance with cleanliness standards and fostering a more cooperative atmosphere.
- Coordinated and managed construction vendors with multiple rehabilitation projects to improve property conditions.
- Worked closely with law enforcement to address community safety concerns and enhance security.
- Assisted Marcus & Millichap with property tours for potential buyers, playing a key role in securing the sale.
- Monitored timely receipt and reconciliation of rent collections.
- Monitored tenant behavior and implemented corrective action to maintain order.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed property.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
CIC Management
04.2008 - 09.2010
- Managed 104 affordable housing units in Carlsbad, overseeing the recertification of numerous units that had been out of compliance for over two years and successfully brought the property into full compliance.
- Fostered a strong sense of community among residents and ensuring the property was well-maintained through their active cooperation.
- Received and posted rent payments, utilizing remote scanner for efficient processing, and handled bank deposit drops.
- Conducted apartment tours and leased units, ensuring a seamless process for prospective tenants.
- Maintained excellent communication with Regional Manager and maintenance.
- Ensured compliance with file audits, consistently meeting organizational standards.
- Known for quick turnaround times and a proactive approach to task management.
- Experienced in marketing and leasing, driving high occupancy rates.
- Collaborated effectively with corporate personnel to support property goals and initiatives
- Managed TCAC audits, investor inspections, city inspections, and monthly re-certifications with precision and efficiency.
Education
GED -
Twin Oaks Valley Continuation School
San Marcos06.2002
Skills
Additional Strengths:
- Known for a strong management style combined with exceptional communication skills, effectively addressing resident concerns and preventing issues from escalating Hardworking, dedicated, loyal, and professional resolve complex issues related to resident concerns, inspections, and legal matters
- Collaborative project management
- Compliance audit coordination
Certification
- Fair Housing
- Sexual Harassment Prevention
- Fred Pryor
- Grace Hill
- GROW
- CPR and First Aid certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Property Manager
Garden Communities
02.2012 - Current
Property Manager
Sunrise Management
10.2010 - 01.2012
Property Manager
CIC Management
04.2008 - 09.2010
GED -
Twin Oaks Valley Continuation School