Ashley Coulombe
Cookshire Eaton,Quebec
Summary
Accomplished Infirmière Auxiliaire at CIUSSSE CHUS ESTRIE, recognized for exceptional patient care and efficient problem-solving abilities. Excelled in a high-pressure environment, demonstrating critical thinking and compassionate communication. Proven track record in HIPAA compliance and teamwork, significantly enhancing patient satisfaction and care standards.
Overview
9
9
years of professional experience
Work History
Infirmière Auxiliaire
CIUSSSE CHUS ESTRIE
Sherbrooke, QC
12.2017 - Current
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Loyalty Care Representative
Rogers Communications
Sherbrooke, QC
02.2015 - 05.2015
- Handled escalated calls from dissatisfied customers with tact and diplomacy, working diligently toward satisfactory resolutions while maintaining positive relationships with clientele.
- Streamlined communication processes between departments, facilitating faster resolutions for complex customer inquiries.
- Created an engaging environment that encouraged open dialogue between coworkers and fostered a strong sense of teamwork amongst Loyalty Care Representatives.
- Recognized as a top performer within the Loyalty Care team, consistently meeting or exceeding performance metrics.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
LPN - Nursing
Lennoxville Vocational Training Center
Sherbrooke, QC07.2017
High School Diploma - General
Alexander Galt Regional High School
Sherbrooke, QC06.2011
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Compassionate
- Medical terminology knowledge
- Maintaining privacy
- Trustworthy companion
- Medical office administration
- Certified in CPR/AED
- Calm Under Stress
- Assertiveness
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Active Listening
- Decision-Making
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Infirmière Auxiliaire
CIUSSSE CHUS ESTRIE
12.2017 - Current
Loyalty Care Representative
Rogers Communications
02.2015 - 05.2015
LPN - Nursing
Lennoxville Vocational Training Center
High School Diploma - General
Alexander Galt Regional High School