Ashley Cornell
San Pedro
Summary
Dedicated Assistant Director proactively meets and exceeds tasks within deadline. Resolves issues using hands-on solutions with deep understanding of successful business practices. Known for dynamic leadership and support. Has strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Director
Chick-fil-A
Torrance
01.2023 - Current
- Coordinated staff training programs that improved service standards and team skill sets
- Developed and managed a team of 25+ employees, fostering collaboration and driving operational efficiency
- Assisted in developing strategic plans to meet organizational goals and objectives
- Implemented customer feedback systems for service improvement
- Established standards of excellence for customer service delivery throughout the organization
- Making the weekly schedule for employees
- Analyze sales data, customer and corporate feedback, and direct observations from leaders to improve team performance and productivity in the kitchen and FOH operations
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed
- Monitored compliance with health and safety regulations in the restaurant
- Facilitated team meetings to encourage communication and collaboration
- Supported recruitment efforts by interviewing potential candidates
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires
- Creating and maintaining a positive work environment for the team to perform their duties, supporting their continued learning and development on our team
- Assists with recruitment, onboarding, mentor, training, coaching and development of team members and managers
- Support the general manager and restaurant directors in all essential duties
- Resolved employee matters, promoting a positive work environment and enhancing team morale
- Developed promotional materials to support marketing initiatives
- Assisted in managing daily operations and team performance
Education
Bachelor of Arts - Communications
California State University, Los Angeles
Los Angeles, CA 08.2018 - 05.2020
Associate of Science - Liberal Arts And Sciences
College of The Canyons
Valencia, CA 06.2014 - 06.2018
West Ranch High School
Valencia, CASkills
- Operational efficiency
- Performance analysis
- Training coordination
- Team leadership
- Staff development
- Customer service standards
- Time management
- Positive work environment
Timeline
Assistant Director
Chick-fil-A
01.2023 - Current
Bachelor of Arts - Communications
California State University, Los Angeles
08.2018 - 05.2020
Associate of Science - Liberal Arts And Sciences
College of The Canyons
06.2014 - 06.2018
West Ranch High School