Ashley Cook

Managed incoming phone calls and emails to ensure timely communication.

Established new customer accounts and facilitated reorder processes.

Coordinated scheduling of LTL freight pickups to optimize logistics operations.

Managed box shipping processes through UPS WorldShip to facilitate efficient logistics and distribution.

Oversaw the invoicing of orders and ensured accurate processing of credit card transactions for timely fulfillment.

Updated and maintained customer account details to support effective service delivery.

Organized customer files and samples alphabetically to ensure efficient retrieval.

• Daily tasks consisted of:
• Answer high volume of calls in a challenging environment.
• Enter daily purchase orders accurately.
• Process manual expedited orders as required.
• Coordinate purchase order changes.
• Coordinate customer product returns/credits.
• EDI and GLD order processing
• Offsite warehouse order/Invoice processing
• International order processing
• Communicate with the logistics and customer/sales support team of any known product substitute information.
• Maintain and publish manufactures contact listing, including each manufacturer dealer roster and key contacts.
• Maintain and publish "on Hold" order reports daily.
• Maintain and publish monthly sales reports.
• Maintain detailed procedural processes to improve accuracy and efficiency.
• Collaborated with international sales, manufacturing, and shipping departments to process necessary documentation and manage related logistics.
• Follow-up with sales teams and customers with complex issues to coordinate resolutions.