Ashley Cole
San Jose
Summary
Detail-oriented Private Dining Captain known for exceptional menu coordination and banquet management. Committed to providing outstanding customer service and ensuring seamless event operations, leading to high guest satisfaction. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
Work History
Server, Private Dining Captain
Meso Mediterranean Restaurant
San Jose
09.2025 - Current
- Responsible for training all FOH new hires.
- Led banquet setup and breakdown for events to ensure smooth operations.
- Coordinated with kitchen staff to confirm menu details and timing for service.
- Supervised private dining servers regarding protocols and specialized needs for events.
- Resolved guest or event hosts inquiries and concerns promptly to ensure satisfaction throughout dining experience.
Server, Supervisor
Rollati Ristorante
San Jose
09.2024 - 08.2025
- Supervised and trained servers on menu knowledge and customer service standards.
- Facilitated timely service delivery during events, maintaining high standards of quality.
- Provided excellent customer service to ensure satisfaction.
- Oversaw guest seating arrangements to optimize space and enhance guest experience.
- Communicated effectively with event organizers to meet their specific needs and requests.
Server
Ventana
Pismo Beach
07.2022 - 07.2024
- Processed payments using point-of-sale systems swiftly and accurately.
- Assisted in training new servers on restaurant procedures and menu items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
General Manager, Left Bank
John Hanrahan
(650)279-0881Director of Food & Beverage, Pietro
Jordi Oliveras
(925) 360-1494Assistant General Manager, Meso
Eric Garcia
(408) 771-9242Assistant General Manager, Left Bank
Adam Wilson
(917) 981-0153Skills
- Customer service
- Menu coordination
- Event management
- Point-of-sale operation
- Staff training
- Guest engagement
Timeline
Server, Private Dining Captain
Meso Mediterranean Restaurant
09.2025 - Current
Server, Supervisor
Rollati Ristorante
09.2024 - 08.2025
Server
Ventana
07.2022 - 07.2024
General Manager, Left Bank
John Hanrahan
Director of Food & Beverage, Pietro
Jordi Oliveras
Assistant General Manager, Meso
Eric Garcia
Assistant General Manager, Left Bank
Adam Wilson