Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
References
Timeline
Generic

Ashley Clifford

Summary

A working professional with a 'roll up your sleeves attitude', a quick wit and a warm heart. Can spot fun, fresh revenue generating ideas from a mile away and has a flair for crafting bulletproof Standard Operating Procedures and delivering Training in an easily digestible manner for all. Specialist in creating order in chaos and getting things done on time, in line, under budget and with a smile. Bold targets and tight deadlines are always welcome here. Continually striving for more efficient processes and better customer and employee services.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Coordinator

Summerhill Resorts
01.2021 - Current
  • Created and audited all documents pertaining to sales and administrative departments for ease of use and efficiencies.
  • Provided weekly updates to our Board of Directors on all sales based metrics within the company.
  • Coordinated the design, ordering, payment, delivery, inspection and installation of all Resort Cottages, Tiny Homes and RV's.
  • Recruited, pre-screened and interviewed sales team candidates across all Ontario resorts.
  • Developed and delivered standard operating procedures, training guides and manuals for both sales and administration roles.
  • Identified training opportunities within all teams to comply with company policies and industry standards.
  • Managed all sales related contractors, suppliers and third party vendors. Kept updated records on company information, WSIB Clearances and liability insurances.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.

Senior Administrator

Great Blue Resorts
01.2019 - 01.2021
  • Sales and stock Controller for all resorts. Analyzed sales volumes and allocated resources based on current activity and future projections.
  • Finance liaison for all resorts. Received, processed and submitted all finance applications for all resorts.
  • Trained and administrated all aspects of multiple warranty programs within the company.
  • Created detailed reports on departmental performance metrics that provided valuable insights into areas requiring improvement or further investment.
  • Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
  • Developed comprehensive training programs for new employees, ensuring a smooth onboarding process and rapid integration into the team.
  • Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.

Resorts Administration Manager

Great Blue Resorts
01.2017 - 01.2021


  • Optimized resource utilization by efficiently allocating personnel, equipment, and stock to meet organizational needs.
  • Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
  • Worked closely with the townships, engineers and contractors to produce and submit building permits, obtain engineered drawings and oversee inspections of all construction projects.
  • Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
  • Coordinated complex schedules for senior management, optimizing time usage for maximum efficiency and productivity.

Human Resources and Health & Safety Manager

Cutting Brothers Inc.
07.2016 - 01.2017


  • Designed and implemented a new Human Resources Department including an electronic Employee database and a new Records Retention Program for the company.
  • Pre-screened employment candidates for interviews with the owner, produced and sent offers of employment to new hire.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Developed and implemented a new Health and Safety program.
  • Developed and executed training and onboarding programs for employees, improving overall safety awareness and compliance.
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Streamlined incident reporting processes for accurate documentation and data-driven decision making.
  • Monitored legislative updates relating to workplace health and safety, ensuring ongoing compliance with regulations.
  • Championed a positive safety culture by promoting employee involvement in health and safety initiatives.

Payroll and Employee Relations Manager

Titanium Transportation Group Inc
01.2015 - 07.2016
  • Processed payroll for the company.
  • Computed driver payroll based on satellite tracking and hourly standards.
  • Calculated salaries and commissions for office staff.
  • Overseen all government remittances, T4's and records of employment.
  • Processed terminations, increases and position changes.
  • Created and Maintained personnel files.
  • Lead Administration over group benefits program and LTD plan.
  • Scheduled staff for multiple departments and terminals.
  • Analyzed company and staffing needs across multiple locations.
  • Streamlined internal processes for handling employee complaints, expediting resolutions and increasing efficiency.
  • Collaborated with HR teams to develop comprehensive onboarding programs that helped new hires acclimate quickly to the organizational culture.
  • Provided guidance to management on navigating complex employee issues, resulting in fewer legal disputes and grievances.
  • Developed strong relationships with department heads, enabling open communication channels for addressing employee concerns swiftly and effectively.
  • Implemented feedback mechanisms such as surveys and focus groups to gather valuable insights into employee sentiment and engagement levels.
  • Evaluated and updated company policies regularly to ensure compliance with changes in labor laws or industry best practices.
  • Supported employees during times of change or restructuring through transparent communication efforts, leading to improved morale during transitions.
  • Collaborated with benefits specialists to enhance existing offerings based on workforce preferences, contributing to increased job satisfaction levels among staff members.
  • Identified trends in exit interview data and developed actionable plans for addressing common pain points expressed by departing employees.
  • Managed sensitive personnel issues discreetly while adhering closely to confidentiality guidelines outlined in company policies or legal requirements.

Accounts Payable Administrator

Muskoka Transport Ltd
01.2012 - 01.2015
  • Daily, weekly and monthly budgets and cash flow schedules.
  • Designed and implemented many schedules and forecasting models which are still used today.
  • Reduced late payment fees by closely monitoring due dates and prioritizing payments.
  • Maintained accurate financial records with diligent data entry of invoices and expense reports.
  • Collaborated with vendors to resolve discrepancies and negotiate favorable payment terms.
  • Enhanced company cash flow by consistently meeting deadlines for vendor payments.
  • Assisted in month-end closing procedures, ensuring timely completion of financial statements.
  • Developed strong relationships with vendors, facilitating open communication for effective issue resolution.
  • Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
  • Supported annual audits by providing comprehensive documentation and assisting auditors with inquiries related to accounts payable transactions.
  • Facilitated timely approvals of invoices by proactively communicating with department managers regarding outstanding items awaiting approval or clarification.
  • Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
  • Maintained internal controls through adherence to company policies and procedures surrounding invoice processing.
  • Proactively identified opportunities for process improvements within the Accounts Payable department.
  • Updated and maintained aging report to facilitate payments

Education

Dental Office Chair side Administration (DOCA) -

Everest College
Barrie, ON
01.2011

Dental Office Management (DOM) -

Everest College
Barrie, ON
01.2010

Skills

  • Excellent communication, interpersonal and relationship building skills
  • Ability to work well under pressure and use critical thinking
  • Strong focus on employee and customer services, with a commitment to continuous improvement, quality and innovation
  • Great Computer skills: TMW Dispatch, ADP Payroll, EZ Pay, Great Plains, Oracle, Elite Parks, Zoho One, all Microsoft and Google based office programs including Google Sheets, Microsoft Excel and similar
  • Cross trained in a variety of departments and roles including accounting, human resources, development, operations, administration and sales

Accomplishments

    Employee of the Year- 2018 and 2019 in recognition of strong teamwork, budget achievement support, dedication to employees and customers and providing a clean, safe, and well-maintained workplace.

Affiliations

  • Global Ambassador/ Muskoka Chapter Founder of Hikerbabes International. Hikerbabes is a global community of women-only hiking clubs that support, enrich and challenge each other.

Certification

  • Motivating Employees
  • Conflict resolution in the Workplace
  • Inventory Control
  • Delegation
  • Record Retention
  • Selling tips and Techniques
  • International Sales Training

Languages

English
Native or Bilingual

References

References available upon request.

Timeline

Sales Coordinator

Summerhill Resorts
01.2021 - Current

Senior Administrator

Great Blue Resorts
01.2019 - 01.2021

Resorts Administration Manager

Great Blue Resorts
01.2017 - 01.2021

Human Resources and Health & Safety Manager

Cutting Brothers Inc.
07.2016 - 01.2017

Payroll and Employee Relations Manager

Titanium Transportation Group Inc
01.2015 - 07.2016

Accounts Payable Administrator

Muskoka Transport Ltd
01.2012 - 01.2015

Dental Office Chair side Administration (DOCA) -

Everest College

Dental Office Management (DOM) -

Everest College

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Ashley Clifford