Ashley Claiborne
Inglewood
Summary
Results-driven professional with 13 years of experience as a licensed cosmetologist, bringing strong customer service, communication, scheduling, multitasking, and organizational skills into a clerical and administrative environment. Experienced in managing appointments, handling client records, processing payments, maintaining professionalism in fast-paced settings, and building lasting client relationships. Adaptable, detail-oriented, and dependable with the ability to work independently, prioritize tasks, and provide excellent support in office operations and customer-facing roles. Looking to transition into a clerical position where strong interpersonal and administrative skills can contribute to an efficient and positive workplace.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Dryabr
10.2019 - Current
- Transitioned from full-time to flexible/part-time schedule while pursuing independent projects and new professional opportunities.
- Delivered customized hair and skincare services to diverse clientele, enhancing customer satisfaction.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Temp Records Retrieval Specialist for Ontellus
JM Staffing
04.2023 - 10.2024
- Managed records retrieval processes to ensure timely access to critical documentation.
- Coordinated with legal teams to facilitate efficient record requests and responses.
- Analyzed retrieval trends to identify opportunities for process improvements and efficiency gains.
- Maintained strict confidentiality with sensitive information, adhering to industry regulations and standards.
- Assisted with typing, data entry, and answering incoming calls as required.
- Transferred inactive records to storage to free up space and preserve history.
- Created and printed labels for well-organized filing.
- Managed incoming and outgoing mail for Ontellus team.
Cosmetologist
Hair Farm Salon
05.2012 - 10.2019
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained cleanliness and organization of workstations to ensure a safe and efficient learning environment.
- Developed proficiency in cutting, coloring, and styling techniques while practicing on diverse hair types.
Education
Cosmetology - Cosmetology
Marinello
San Bernardino, CA02.2012
Skills
- Friendly communication
- Active listening
- Clear communication
- Customer consultation
- Product knowledge
- Client education
- Decision-making
- HIPAA compliance
- Software knowledge
- Document scanning
- Clerical skills
- Organization skills
- Fast learner
- Problem-solving
- Teamwork and collaboration
Accomplishments
- Demonstrated strong time management skills by coordinating client appointments efficiently and helping maintain team scheduling flow in a fast-paced environment.
Timeline
Temp Records Retrieval Specialist for Ontellus
JM Staffing
04.2023 - 10.2024
Cosmetologist
Dryabr
10.2019 - Current
Cosmetologist
Hair Farm Salon
05.2012 - 10.2019
Cosmetology - Cosmetology
Marinello