Ashley Claiborne
Inglewood
Summary
Results-driven professional with 13 years of experience as a licensed cosmetologist, bringing strong customer service, communication, scheduling, multitasking, and organizational skills into a clerical and administrative environment. Experienced in managing appointments, handling client records, processing payments, maintaining professionalism in fast-paced settings, and building lasting client relationships. Adaptable, detail-oriented, and dependable with the ability to work independently, prioritize tasks, and provide excellent support in office operations and customer-facing roles. Looking to transition into a clerical position where strong interpersonal and administrative skills can contribute to an efficient and positive workplace.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Dryabr
Culver City, CA
10.2019 - Current
- Transitioned from full-time to flexible/part-time schedule while pursuing independent projects and new professional opportunities.
- Delivered customized hair and skincare services to diverse clientele, enhancing customer satisfaction.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Temp Records Retrieval Specialist for Ontellus
JM Staffing
San Dimas, CA
04.2023 - 10.2024
- Managed records retrieval processes to ensure timely access to critical documentation.
- Coordinated with legal teams to facilitate efficient record requests and responses.
- Analyzed retrieval trends to identify opportunities for process improvements and efficiency gains.
- Maintained strict confidentiality with sensitive information, adhering to industry regulations and standards.
- Assisted with typing, data entry, and answering incoming calls as required.
- Transferred inactive records to storage to free up space and preserve history.
- Created and printed labels for well-organized filing.
- Managed incoming and outgoing mail for Ontellus team.
Cosmetologist
Hair Farm Salon
Montclair, CA
05.2012 - 10.2019
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained cleanliness and organization of workstations to ensure a safe and efficient learning environment.
- Developed proficiency in cutting, coloring, and styling techniques while practicing on diverse hair types.
Education
Cosmetology - Cosmetology
Marinello
San Bernardino, CA02.2012
Skills
- Friendly communication
- Active listening
- Clear communication
- Customer consultation
- Product knowledge
- Client education
- Decision-making
- HIPAA compliance
- Software knowledge
- Document scanning
- Clerical skills
- Organization skills
- Fast learner
- Problem-solving
- Teamwork and collaboration
Accomplishments
- Demonstrated strong time management skills by coordinating client appointments efficiently and helping maintain team scheduling flow in a fast-paced environment.
Timeline
Temp Records Retrieval Specialist for Ontellus
JM Staffing
04.2023 - 10.2024
Cosmetologist
Dryabr
10.2019 - Current
Cosmetologist
Hair Farm Salon
05.2012 - 10.2019
Cosmetology - Cosmetology
Marinello