Ashley Chang
Fullerton,CA
Summary
Current student working toward Culinary Arts and Culinary Science while seeking opportunity to begin career. Can easily identify and quickly close any knowledge gaps to offer value to employer and team. Reliable candidate ready to take on any sudden challenge using problem-solving and task prioritization skills to help team/team members succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dependable with server/sales providing fast, high-quality customer service to guests in restaurant/store settings.
Overview
3
3
years of professional experience
Work History
Server
Sushi Imari, INC
06.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
Pacsun
08.2022 - 01.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Seller
Depop
06.2020 - 01.2022
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Quoted prices, credit terms and other bid specifications.
- Increased customer satisfaction by providing personalized product recommendations and prompt responses to inquiries.
- Created clear, precise and properly detailed product and service information on company website.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
Education
Bachelor of Science (B.S.) - Food Science
California State Polytechnic University
Pomona, CA05.2025
Diploma -
Sunny Hills High School
Fullerton, CA05.2021
Skills
- Hospitality and accommodation
- Critical thinking
- Positive and professional
- Service-oriented
- Team Collaboration
- Exceptional Customer Service
- Stress Management
- Item Promotion
- Food Safety Practices
- Interpersonal Skills
- Foreign Language Proficiency
- Organizational Skills
Languages
Korean
Native or Bilingual
Timeline
Server
Sushi Imari, INC
06.2023 - 11.2023
Sales Associate
Pacsun
08.2022 - 01.2023
Seller
Depop
06.2020 - 01.2022
Bachelor of Science (B.S.) - Food Science
California State Polytechnic University
Diploma -
Sunny Hills High School
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