Ashley Cattoni
Leduc,AB
Summary
Accomplished Flight Attendant offering over 18 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
19
19
years of professional experience
Work History
Flight Attendant
West Jet
01.2007 - Current
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep current of all new requirements and procedures.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Admin Support V - Case and Contact Tracing
Alberta Health Services
12.2020 - 08.2021
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Collected and recorded information in electronic medical records.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Certificate - Esthetics And Nail Care Technology
Majestany Institute
Fredericton, NB06.2003
High School Diploma -
Fundy High School
St. George, NB06.2002
Skills
- Emergency care
- Crew coordination
- Business travelers
- Conflict Resolution
- Safety and compliance
- Service excellence
- Strong work ethic
- Attention to detail
- First aid
- Customer service
Timeline
Admin Support V - Case and Contact Tracing
Alberta Health Services
12.2020 - 08.2021
Flight Attendant
West Jet
01.2007 - Current
Certificate - Esthetics And Nail Care Technology
Majestany Institute
High School Diploma -
Fundy High School