Ashley Caetano
Toronto,ON
Summary
Dynamic and adaptable professional with a proven track record at Jack Astor's Bar & Grill, excelling in high-pressure environments and enhancing customer satisfaction. Demonstrates exceptional communication and multitasking proficiency, seamlessly coordinating front-of-house operations and ensuring timely service. Skilled in dining room management and fostering a team-player mentality, consistently meeting employer-desired skills.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
Work History
Host
Jack Astor's Bar & Grill
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Babysitter
Family Members
01.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
High School Diploma -
St Mary Catholic Academy
66 Dufferin Park Ave 06-2025
Skills
- Multitasking proficiency
- Team player mentality
- Exceptional communication
- Telephone reception
- Reservations
- Up-selling techniques
- Dining room management
- Hospitality and accommodation
- Front-of-house display creation
- Kitchen staff coordination
- Seating coordination
Languages
English
Full Professional
Portuguese
Professional Working
Timeline
Host
Jack Astor's Bar & Grill
08.2024 - Current
Babysitter
Family Members
01.2022 - Current
High School Diploma -
St Mary Catholic Academy
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