Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Ashley Cabral Da costa

Toronto,Ont

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

17
17
years of professional experience

Work History

Cleaner

T&A Cleaners
01.2017 - 01.2022
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Removed trash, debris and other waste materials from premises.
  • Organized and used industrial cleaning products following strict safety procedures
  • Used time management and efficient cleaning methods to meet deadlines.


Receptionist/Manager

L.A Tan
01.2007 - 01.2017
  • Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
  • Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
  • Implemented a streamlined check-in process that reduced wait times for clients without sacrificing attention to detail or accuracy in record keeping.
  • Responsible for the inventory, purchasing, and promotion of salon exclusive products
  • Responsible for maintaining and updating in-house database
  • Processed and charged monthly guest credit card information for services

Market Research Assistant

Kantar Operations
01.2005 - 02.2007
  • Mastery of customer service systems and databases
  • Enhanced consumer insights by conducting in-depth market research and data analysis.
  • Facilitated focus group sessions to gain valuable qualitative insights into consumer preferences and behaviors.
  • Streamlined data collection processes for improved accuracy and efficiency in reporting findings.
  • Contributed towards overall organizational goals through effective teamwork, clear communication skills, and a strong work ethic.



Education

Diploma -

Loretto College School
Toronto, Ont

Skills

  • Dependable and Responsible
  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Communication
  • Problem-solving abilities
  • Critical Thinking
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Attention to Detail

References

References available upon request

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Cleaner

T&A Cleaners
01.2017 - 01.2022

Receptionist/Manager

L.A Tan
01.2007 - 01.2017

Market Research Assistant

Kantar Operations
01.2005 - 02.2007

Diploma -

Loretto College School

Similar Profiles

CREATE PROFILE
Ashley Cabral Da costa