Ashley Bonner
Coalinga
Summary
Dedicated advocate with experience supporting individuals with disabilities and navigating healthcare and legal systems. Skilled in patient rights advocacy, community engagement, and administrative functions. Seeking to leverage my expertise as a PULSE Liaison at Disability Rights California to empower conservatees and ensure their rights are understood and upheld.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Rights Advocate
Disability Rights of California
Coalinga
09.2024 - Current
- Investigate and resolve complaints about rights violations.
- Advocate for individuals unable or afraid to file complaints.
- Monitor facility compliance with patients’ rights and train staff.
- Coordinate complaint intake, tracking, and referrals.
Patient Assistance Specialist
CarelonRX
11.2020 - Current
- Company Overview: Pharmacy Department
- Assist patients with enrollment in pharmaceutical assistance programs.
- Communicate with patients, physicians, and payors regarding benefits.
- Document patient interactions and coordinate with billing and collections.
- Pharmacy Department
Customer Care Representative – Medicaid/MRMIP
Anthem Blue Cross / Elevance Health
11.2020 - Current
- Respond to inquiries about insurance benefits, eligibility, and claims.
- Analyze problems, provide solutions, and maintain positive customer relations.
- Document interactions accurately and coordinate with internal departments.
Security Site Supervisor
G4S Secure Solutions
Las Vegas
04.2019 - Current
- Supervised security staff and coordinated site operations.
- Monitored facilities, wrote detailed reports, and ensured safety compliance.
Security Officer
Allied Universal / Global Security Concepts
Las Vegas
06.2018 - 04.2019
- Conducted patrols, monitored security systems, and assisted visitors.
- Provided excellent customer service in diverse environments.
Education
Associate of Science - Health Science, Psychiatric Technician
West Hills College
Coalinga, CA05.2022
Pre-Nursing Program -
College of Southern Nevada
Las Vegas, NV08.2018
Skills
- Advocacy for individuals with disabilities and mental health needs
- Patient engagement
- Active listening
- Empathy
- Knowledge of patients’ rights
- Conservatorship
- Supported Decision Making
- Administrative tasks
- Documentation
- Digital forms
- Data collection
- MS Office (Word, Excel, PowerPoint, Outlook)
- Case management software
- Strong organizational skills
- Time management
- Attention to detail
- Ability to travel extensively
- Ability to work in high-stress environments
- Maintain confidentiality
- Complaint resolution
- Patient advocacy
- Program enrollment
- Benefits communication
- Compliance monitoring
- Customer relationship management
- Insurance claims analysis
- Documentation accuracy
- Staff training
- Effective communication
- Security operations management
- Problem solving
- Conflict resolution
- Relationship building
- Human rights law
- Patient-focused therapy
- Patient data coding
- Patient paperwork
- Inpatient coding
- Inpatient dialysis
- Postoperative patient care
- Communication with patients
- AD rights delegation
- Holistic patient care
- Patient evaluations
- Patient care plan management
- Maintaining patient safety standards
- Patient scheduling abilities
- Preoperative patient evaluation
- Orthodontic patient registration
- Patient advising
Certification
- CPR, First Aid, AED, 01/01/19, 12/31/21
- Nevada Private Investigator License
References
Available upon request
Timeline
Patient Rights Advocate
Disability Rights of California
09.2024 - Current
Patient Assistance Specialist
CarelonRX
11.2020 - Current
Customer Care Representative – Medicaid/MRMIP
Anthem Blue Cross / Elevance Health
11.2020 - Current
Security Site Supervisor
G4S Secure Solutions
04.2019 - Current
Security Officer
Allied Universal / Global Security Concepts
06.2018 - 04.2019
Associate of Science - Health Science, Psychiatric Technician
West Hills College
Pre-Nursing Program -
College of Southern Nevada
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