Ashley Bernales
Vancouver,BC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Server and Bartender
Superflux Brewery
Vancouver, British Columbia
06.2023 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took orders from customers accurately and in a timely manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
Shift Leader
Courtside on Main
Vancouver, British Columbia
- Monitored employee performance to ensure compliance with company policies and procedures.
- Implemented strategies to increase sales and improve service quality.
- Checked orders for quality and completeness.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Server and Bartender
Johnnie Foxs Irish Snug
Vancouver Bc, British Columbia
- Took orders from customers accurately and in a timely manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided excellent customer service to ensure satisfaction.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
Shift Manager/Key Holder
Nuba
Vancouver, British Columbia
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Delegated work to staff, setting priorities and goals.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Opened and closed store in absence of senior managers.
- Ensured proper opening and closing procedures were followed daily.
Shift Manager/Key Holder
Fire Fighters Public House
Burnaby, British Columbia
- Checked orders for quality and completeness.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Education
High School Diploma -
Centennial Secondary
Vancouver, BC06-2014
Skills
- Team member support
- Customer service
- Relationship management
- Beverage preparation
- Cash handling
- Upselling techniques
- Positive and professional
- Shift management
- Task prioritization
- Point of sale (POS) system operations
Languages
spanish
Native/ Bilingual
Certification
- Lash extension certification
- Brow lamination certification
Timeline
Server and Bartender
Superflux Brewery
06.2023 - Current
Shift Leader
Courtside on Main
Server and Bartender
Johnnie Foxs Irish Snug
Shift Manager/Key Holder
Nuba
Shift Manager/Key Holder
Fire Fighters Public House
High School Diploma -
Centennial Secondary
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