Ashley Bentham
Ajax,ON
Summary
Talented Server taking pride in providing excellent customer service and creating memorable dining experiences for restaurant customers, bringing skills in order management, efficiency and upselling. Consistently anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments, while staying current on menu items and consistently offering targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
9
9
years of professional experience
Work History
Server
Fox On John
05.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as platters, towers, bottomless cocktails to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Generated tons of 5 star reviews frequently from customers eager to share their pleasurable experience online, increasing walk ins and regulars
Server
The King's Landing
08.2021 - 04.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers, and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained all new staff to succeed and excel by ensuring they have correct knowledge, steps of service and positive attitude to flourish
Server
Turtle Jack's
09.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic family restaurant while maintaining calm, professional demeanor
- Supported needs of several parties simultaneously- attending to specific needs of countless customers daily reservations, consistently delivering impeccable service and dining experience
Bartender/ Server/ Manager
Tilted Kilt
05.2015 - 10.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Built impeccable relationships with new customers, establishing up to 30 regulars visiting several times per week
- Managed cash and bar revenue during special promotions or sporting events.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Responsible for opening restaurant, closing cash, closing restaurant, training new staff, and maintaining clean, enjoyable work environment for Front of House staff
Server
Moxie's
03.2017 - 07.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Smartserve
2023
Introduction To Bartending & Mixology -
Toronto Institute of Bartending
Toronto, ON04.2015
Bachelor of Arts - English Literature And Creative Writing
University of Toronto
Toronto, ON11.2014
Skills
- Sales expertise
- Course Suggestions
- 7 Steps of Service
- Order Accuracy
- High-Volume Dining
- Wine Service
- Suggestive Selling
- Special Dietary Requirements
- Beer Knowledge
- Cocktail Knowledge
Timeline
Server
Fox On John
05.2023 - Current
Server
The King's Landing
08.2021 - 04.2023
Server
Turtle Jack's
09.2019 - 03.2020
Server
Moxie's
03.2017 - 07.2018
Bartender/ Server/ Manager
Tilted Kilt
05.2015 - 10.2019
Smartserve
Introduction To Bartending & Mixology -
Toronto Institute of Bartending
Bachelor of Arts - English Literature And Creative Writing
University of Toronto
Similar Profiles
Akhil DasanAkhil Dasan
Bartender at Fox on JohnBartender at Fox on John
Devon CruzDevon Cruz
Barback at Fox on JohnBarback at Fox on John
Kaitlyn HillierKaitlyn Hillier
Host at Fox On JohnHost at Fox On John