Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Timeline
Generic

Ashley Barron

Calgary,AB

Summary

Dynamic server with over 6 years of experience in the hospitality industry. Seeking a position in a fast-paced restaurant environment to utilize my exceptional communication skills and ability to multitask, while providing excellent service to guests and contributing to the success of the establishment.

Overview

7
7
years of professional experience

Work History

Server

Cojones Tacos & Tequila
05.2021 - 02.2024
  • Observed and met guests' needs throughout their dining experience to ensure high-quality service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Participated in developing marketing campaigns to promote products.
  • Worked with POS system to place orders and manage bills.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Customer Service Representative

Newfoundland & Labrador Hydro
03.2022 - 02.2024
  • Managed a high volume of inbound and outbound customer calls, addressing inquiries, resolving issues, and providing exceptional service.
  • Provided technical support for website-related issues, troubleshooting problems and guiding customers through step-by-step solutions.
  • Process service work orders and billing data accurately and efficiently.
  • Responsible for logging and storing customer data for future reference, such as contact information, payment history, billing preferences, history of interactions, etc.
  • Analyzing data and providing reports to upper management.
  • Involvement in 'Take Charge' program, guiding individuals through the application process and addressing inquiries to ensure they accessed energy-saving incentives and benefits effectively.
  • Collaborate effectively with colleagues to achieve team goals.
  • Proficient in the use of personal computers, customer information systems (CIS), and office software.

Server

Boston Pizza
07.2017 - 05.2021
  • Served guests in a fast-paced environment while managing time for an optimal experience for every guest.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Human Resources Assistant

Newfoundland & Labrador Hydro
04.2019 - 06.2019
  • Oversaw full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
  • Coordinated incoming job requisitions and applications.
  • Assisted with screening applications, scheduling interviews, conducting interviews, performed background checks and orientation.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Assisted with coordinating company events such as Safety and Wellness Week.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.

Education

Bachelor of Business Administration -

Memorial University
St. John's, NL
12.2022

Business Management Diploma - Human Resources

College of The North Atlantic
St. John's, NL
06.2020

Skills

  • Excellence in verbal and written communication
  • Able to work in a fast-paced environment
  • Effective in team collaboration, with strong interpersonal skills
  • Strong active listening and phone contact handling skills
  • Adept at managing multiple tasks efficiently
  • Conflict Resolution and Customer Service

Accomplishments

  • Digital Marketing And E-Commerce Google Certificate
  • The Working Mind Program - MHCC Employee Training (2023)
  • CNAQ International Business Case Competition, Qatar, Doha - First Place
  • Business Case Competition, Grandfalls NL - First Place

Custom

  • References available upon request

Timeline

Customer Service Representative

Newfoundland & Labrador Hydro
03.2022 - 02.2024

Server

Cojones Tacos & Tequila
05.2021 - 02.2024

Human Resources Assistant

Newfoundland & Labrador Hydro
04.2019 - 06.2019

Server

Boston Pizza
07.2017 - 05.2021

Bachelor of Business Administration -

Memorial University

Business Management Diploma - Human Resources

College of The North Atlantic

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Ashley Barron