Ashley Backer
Calgary,AB
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Chatters Hair Salon
Vancouver, British Columbi
09.2020 - 10.2023
- Managing Daily Operations- Oversee the salons daily operations to ensure it runs smoothy and efficiently. This includes assisting the Salon Manager in overseeing daily operations, including scheduling, inventory management, and customer service.
- Supporting Staff- Communicate job expectations, coach and councel employees, and help devolop and enforce polices and procedures.
- Handling Customer Service- Handle phone calls about complaints, questions, or escalations.
- Staying Up To Date- Keeping up to date with industry trends and best practices to provide innovative and high-quality services to clients
Senior Beauty Consultant
Chatters Hair Salon
Calgary, Alberta
05.2017 - 08.2020
- Product Knowledge- Very knowledgable about a wide range of beauty products, including skincare, haircare, and wellness products.
- Personalized Consultants- As a Senior Beauty Consultant I understand each clients unique preferences, hair type, and or hair requests or concerns. I then can provide product recommendations and or provide hair service recommendations.
- Sales And Marketing- As a senior beauty consultant, I sell and upsell beauty products and hair services, and my satisfying communication skills help to market products and increase salon sales.
- Administrative Tasks- Handling administrative and clerical duties, such as processing sales and returns as well as maintaining a balanced register.
Server/Bartender
Ranchmans Cookhouse & Dancehall
Calgary, Alberta
10.2018 - 07.2020
- Customer Service- Demonstrate my ability to create a welcoming atmosphere and provide excellent customer service. Handling guests at bar or tables, clearing and setting tables and serving beverages and food.
- Multitasking- Bartending can be fast-paced, especially during busy hours. I'm able to handle multiple tasks simultaneously, such as taking orders and preparing drinks.
- Point Of Sales System- Inputing all sales made into a POS System as well as Handling cash and credit card charges.
- Keeping Cleanliness Of Bar- Cleaning the bar, tables, chairs, and work area to maintain a sanitary enviroment.
Cashier
Canadian Tire
Calgary, Alberta
11.2014 - 09.2017
- Handling Payments- Operated cash register efficiently and accurately, processed payments by cash,credit card, gift card or automatic debit.
- Handling Returns-Processing refunds, credits or change due to customers requests.
- Keep Upto Date With Promotions- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balancing The Cash Register- Balance cash register at the end of shift and reconcile the total with sales.
Education
Cosmetology - Beautician
Blanche Macdonald Centre
Vancouver, BC11-2022
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Employee scheduling
- Sales strategies
- Product and service sales
- Coaching and mentoring
- Strategic thinking
- Sales growth
- Multitasking and organization
- Team leadership
- Recruitment and hiring
Timeline
Assistant Manager
Chatters Hair Salon
09.2020 - 10.2023
Server/Bartender
Ranchmans Cookhouse & Dancehall
10.2018 - 07.2020
Senior Beauty Consultant
Chatters Hair Salon
05.2017 - 08.2020
Cashier
Canadian Tire
11.2014 - 09.2017
Cosmetology - Beautician
Blanche Macdonald Centre