ASHLEY ARPIT JOSEPH
Moncton,Canada
Summary
Highly motivated and adaptable professional with over 2 years of diverse experience in customer service, operations, and team leadership. Recognized for delivering exceptional customer experiences and maintaining high levels of satisfaction through effective communication and problem-solving. Proven ability to lead and collaborate with teams to achieve operational goals and enhance service delivery. Strong organizational skills, adept at managing multiple tasks efficiently while ensuring accuracy and compliance. Seeking a position to drive organizational success and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Supervisor
Omni Quality Living
Moncton, Canada
04.2022 - Current
- Directed team operations and addressed staff-related issues, demonstrating strong leadership and collaboration skills
- Engaged with clients to resolve queries, ensuring high levels of customer satisfaction and retention
- Developed process improvements to enhance service delivery, showcasing meticulous attention to detail and problem-solving capabilities
Business Analyst Intern
Medavie Blue Cross
Moncton, Canada
01.2023 - 04.2023
- Analyzed customer feedback and data to identify trends and areas for service improvement, enhancing overall customer satisfaction
- Developed and maintained strong relationships with internal and external stakeholders, ensuring seamless communication and cooperation across departments
- Evaluated business processes to enhance efficiency and implement innovative solutions
- Collaborated with stakeholders to gather requirements and support documentation, ensuring clarity and alignment with objectives
- Communicated project updates to stakeholders, steering committees, and clients, managing expectations and deliverables effectively
Assistant Team Lead
Dollarama
Moncton, Canada
10.2021 - 09.2022
- Managed daily store operations, ensuring efficient workflow and superior customer service
- Oversaw cash operations and stock management, demonstrating strong organizational and technical skills
- Coached and supported team members, fostering a collaborative and high-performing work environment
Operations and Supply Chain Intern
Tata International Limited
Dewas, India
01.2019 - 12.2019
- Streamlined supply chain processes to boost efficiency and reduce costs through detailed analysis
- Supported operational improvements to enhance service delivery and customer satisfaction
Education
Master of Management - Management
Crandall University
Moncton, NB, Canada05-2023
Master of Business Administration - Operations Management
M.S Ramaiah University of Applied Sciences
Bangalore, India10-2019
Bachelor in Civil Engineering - Civil Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
Bhopal, India08-2016
Skills
- Customer Service
- Leadership
- Teamwork
- Team Building
- Time Management
- Communication Skills
- Problem-Solving
- Six Sigma
- Kaizen
- Adaptability
- Analytical Thinking
- Process Optimization
- Negotiation
- Problem-solving
- Decision-making
- Ethical Judgement
- Mentoring
- Market trends
- Product Knowledge
Timeline
Business Analyst Intern
Medavie Blue Cross
01.2023 - 04.2023
Supervisor
Omni Quality Living
04.2022 - Current
Assistant Team Lead
Dollarama
10.2021 - 09.2022
Operations and Supply Chain Intern
Tata International Limited
01.2019 - 12.2019
Master of Management - Management
Crandall University
Master of Business Administration - Operations Management
M.S Ramaiah University of Applied Sciences
Bachelor in Civil Engineering - Civil Engineering
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)